Ashley Chalker Email & Phone Number

Customer Escalation Engineer (CSG) Jan 2013 to DateThe Role of the Customer Escalation Engineer (CSG) is to provide support for field escalations and to be proactive in providing a fast response in delivering a field containment during the Define and Measure phase of the DMAIC process. In order to ensure the containment is successful, there is close liaison with CSG area managers, SCC, P&R Team, Engineering & Production.PREVIOUS POSITIONS HELD: -Project Leader Dec 2011 to Jan 2013The Role of the Project leader is to lead development or sustaining projects through engineering and into production. DEK operates with global vendors and two operating sites (UK & China). As project leader it is necessary to integrate with each department to ensure that the projects meet the definition and timescales.Warranty Engineer June 2010 to Nov 2011The Role of the Warranty Engineer is to process production Non Conformance Reports & Warranty Field Failures, investigate part/ component failure and establish root cause of failure, implement containment measures and long term improvements to increase machine reliability. Working with production & suppliers to improve both the reliability of components as well as reducing down time through production lost time.G3 Systems Limited QESH Engineer Dec 2007 to May 2010The Role of the QESH engineer, has involved the creation and implementation of the companies business processes. This has been achieved via both actively working with staff & management as well as refining documentation to ensure maximum efficiency throughout the business. Supplementary role is to development & maintain the Safety cases for both new military projects & legacy systems.

Listed skills include Engineering, Continuous Improvement, Product Development, Lean Manufacturing, and 28 others.