Assistant Manager In-Training
Current• Provides advanced customer service via multiple roles including: assistant managerial work, waitressing, hosting, and catering/to-go services.• Pursues conflict resolution, de-escalation of upset customers, and also handles customer complaint cases.• Communicates clearly to my team members and customers in-person and over the phone.• Performs data entry on the computer, including financial adjustments, coupons, redemptions, rewards, orders, etc. • Remembers and records orders accurately, minimizing send-backs and delays.• Counts back exact change and drawer amounts• Upheld excellent standard of service during peak volume hours and events.• Upsells food combos, promotions, and fundraiser events.• Prepares safe, delicious food and maintains workplace hygiene.
