• Lead the development and implementation of an enterprise data framework to include data strategy, data governance, data enablement and reporting across the enterprise• Facilitate availability and accessibility of quality data to increase business agility and self-service capabilities• Lead creation of policies, processes, and structures to govern data, increasing data literacy throughout the enterprise• Drive efforts towards using data to generate insights across the enterprise• Lead the coordination between business areas and Information Technology to ensure a deep understanding of business needs ensuring that technology requirements are clearly defined, communicated, and considered as part of prioritization and planning • Continuously foster collaborative relationships and maintain alignment with all business units ensuring a unified vision and philosophy apparent to our internal and external customers• Provide oversight and leadership to teams responsible for the analysis and delivery of enterprise data & analytics solutions as well as requirements and quality assurance of additional technology initiatives with the primary focus of ensuring solutions deliver excellent customer experience• Practice, promote, and guide the use of Agile methodologies both within IT and across the organization• Analyze and develop new policies, procedures and workflows to continuously improve efficiencies, working environments and system support services.

• Build and supervise a motivated team of Business Analysts and Quality Analysts interfacing with business users and IT for collaboration on requirements for system and product delivery• Coach and mentor team members on best practices in Agile requirements and testing• Drive the day-to-day product delivery process, including ensuring agreed upon backlog items are prioritized, developed and released on time• Manage issue escalations and provide support to teams balancing competing priorities• Implement metrics that agile teams can leverage to measure performance and drive continuous improvements• Facilitate scrum team ceremonies (Including Sprint Planning, Sprint Reviews, Backlog Refinement, Retrospectives, and Daily Scrum)• Work with (or as, when necessary) Product Owners to ensure the work completed by the IT development team has appropriate visibility and is understood by the stakeholders

• Lead scrum teams in using Agile methodology and scrum practices• Resolve conflicts and remove impediments to scrum team progress • Identify potential improvements and coach toward enacting changes that increase the productivity and agile maturity of scrum teams • Ensure goals, scope, and processes are understood by everyone on the team • Lead agile teams in self-organization and continuous improvement• Coach and educate team members and stakeholders in organizational environments in which Scrum or Agile is not yet fully adopted and understood • Conduct Business Analyst duties on assigned organizational and IT requests and initiatives

• Build and maintain relationships between business units, technology teams and support teams. • Research and document business rules/needs and create process flow diagrams supporting user stories. • Coordinate with other IT Teams to ensure all teams are working toward the appropriate goals for the business • Consolidate ideas and feedback from multiple business stakeholders and serve as the single authoritative source for product direction for the development teams. • Identify common needs across the organization and collaborate with business units to prevent duplicative efforts, building efficiencies and alignment • Act in a consulting role with business units to document requests as well as leverage consolidation of efforts • Assist in implementation, testing, and delivery of defined solution. • Communicate with and train stakeholders to ensure successful adoption of defined solutions

• Lead information and requirement gathering meetings• Document rules and requirements used by business and development partners• Facilitate the identification and documentation of current state process diagrams• Perform business analysis to identify opportunities to improve process efficiency and/or effectiveness • Generate future state process diagrams to incorporate improvements• Facilitate the identification, documentation, and evaluation of process metrics• Facilitate coaching and review sessions with client partners• Experience with learning and using client specific applications• Manage demands for IT services and generate reports to track team progress• Create user stories and provide peer review on user stories of team members

• Communicated with students and campus visitors answering questions and providing information• Coordinated with campus faculty to schedule appointments for more than 7000 student visitors each year• Created templates and training guides for coworkers • Trained newly hired staff members on software applications and communication skills• Led office staff in learning and utilizing software applications for everyday use

Assisted with move-in on campus and aided incoming freshmen in becoming familiar and comfortable.

• Gained extensive knowledge about time tracking and Kronos Workforce Management Suite• Configured, tested, and implemented software based on documented customer specifications• Communicated with clients and team members to troubleshoot and resolve software issues• Created a template for configuration that will be used for future customers’ configurations