Eric Gurin Email & Phone Number

- Lead Scrum ceremonies, including release planning, for a team of over 20, ensuring alignment with project milestones and objectives.- Facilitate the onboarding and training of new team members in Agile/Scrum practices, promoting a smooth integration into the team.- Track and report team velocity to stakeholders and leadership, delivering transparency and.

Indianapolis, Indiana Area

- Worked closely with business stakeholders to elicit requirements, understand their needs, and document them effectively.- Developed and maintained a traceability matrix to ensure that requirements were properly tracked and implemented throughout the project lifecycle.- Created comprehensive user stories that captured the functional and non-functional.

Indianapolis, Indiana

- Managed a team of 8-10 software engineers responsible for providing 24x7 support for critical web-sites and applications.- Provided oversight and guidance to the software engineers, ensuring their work aligned with best practices, quality standards, and the organization's objectives.- Monitored and maintained the performance and availability of web-sites.

- Collaborated with business product owners to understand their requirements, goals, and priorities for the website.- Prioritized the product backlog based on business value, user needs, and technical feasibility.- Wrote user stories that effectively captured the desired functionality and user experience for the website.- Conducted thorough analysis and.

- Collaborated with business stakeholders to understand their needs, goals, and objectives.- Translated business requirements into clear and concise documentation, including business requirement documents (BRDs) or user stories.- Conducted thorough analysis of business processes, workflows, and systems to identify gaps and opportunities for improvement..

Indianapolis, Indiana

- Collaborated closely with product owners to understand their vision, goals, and requirements for the website.- Acted as a liaison between product owners and the development team, ensuring effective communication and understanding of requirements.- Translated product owner's requirements into clear and concise user stories that captured the desired.

- Wrote comprehensive business requirements documentation, capturing the needs, goals, and objectives of the business areas.- Conducted thorough analysis of business processes and workflows to identify areas for improvement and propose solutions.- Created functional designs that outlined the proposed solution, including system behavior, user interfaces.

- Wrote test scripts for system enhancements and changes, ensuring comprehensive coverage of functional requirements.- Conducted testing activities, including executing test scripts, identifying and documenting defects, and verifying fixes.- Collaborated with developers and business stakeholders to understand system enhancements and ensure test scripts.

- Coordinated system environments for user acceptance testing (UAT), ensuring the availability and readiness of required test environments.- Worked closely with stakeholders and technical teams to set up and configure test environments, including data preparation and system configurations.- Developed and documented the responsibilities of business process.

- Supervised internal help desk support team, ensuring prompt and effective responses to user inquiries, technical issues, and service requests.- Oversaw processing of specialized transactions, ensuring accuracy and adherence to established procedures.- Analyzed transaction errors to identify root causes and determine appropriate corrective actions to.

- Supported OMNI production system, resolving issues & operational problems- Involved in projects following DMAIC process for process improvement- Defined project goals, established metrics for measuring performance- Analyzed existing processes to identify areas for improvement- Gathered & analyzed data to quantify impact of process inefficiencies.

- Assigned by management to handle problem cases and assist in resolving them efficiently.- Reviewed insurance policies to assess their eligibility for renewal based on company guidelines and underwriting criteria.- Analyzed policyholders' information, claims history, and risk factors to make informed decisions on renewals.- Assisted in the preparation of.

- Handled high-priority insurance processing cases, ensuring timely and accurate completion.- Worked on the conversion to the upgraded system, Life Pro, to enhance efficiency.- Trained associates on the Life 70 operating system during a company transition.- Reviewed insurance applications and verified completeness and accuracy.- Processed policy changes.

Bachelors, Business Administration

Education record