Eric Gurin Email & Phone Number

- Lead Scrum ceremonies, including release planning, for a team of over 20, ensuring alignment with project milestones and objectives.- Facilitate the onboarding and training of new team members in Agile/Scrum practices, promoting a smooth integration into the team.- Track and report team velocity to stakeholders and leadership, delivering transparency and data-driven insights.- Actively identify and resolve blockers, supporting streamlined project delivery.- Foster team collaboration and productivity, cultivating a cohesive and high-performing work environment.- Support cross-functional initiatives as a Business Analyst, driving critical business objectives forward.

Indianapolis, Indiana Area

- Worked closely with business stakeholders to elicit requirements, understand their needs, and document them effectively.- Developed and maintained a traceability matrix to ensure that requirements were properly tracked and implemented throughout the project lifecycle.- Created comprehensive user stories that captured the functional and non-functional requirements of the stakeholders.- Collaborated closely with developers and Software Quality Assurance (SQA) team members to ensure the development of a high-quality product.- Utilized Salesforce and AppDev development initiatives to analyze and improve business processes and systems.- Maintained project documentation in Atlassian Confluence, ensuring that all relevant information was up to date and easily accessible.- Created Jira dashboards to visualize project progress, key metrics, and provide stakeholders with clear insights into the project's status.- Established and managed Jira boards, optimizing task tracking and workflow management for the team.- Served as the Jira subject matter expert, providing guidance and support to team members on Jira best practices and usage.- Assisted with Request for Proposals (RFPs) by leveraging business analysis expertise to contribute to the proposal creation process.- Collaborated with the Scrum Master and Project Managers to ensure projects remained on track, met deadlines, and aligned with stakeholders' expectations.

Indianapolis, Indiana

- Managed a team of 8-10 software engineers responsible for providing 24x7 support for critical web-sites and applications.- Provided oversight and guidance to the software engineers, ensuring their work aligned with best practices, quality standards, and the organization's objectives.- Monitored and maintained the performance and availability of web-sites and applications, ensuring they met service level agreements (SLAs) and customer expectations.- Implemented effective incident management processes to promptly address and resolve issues, minimizing downtime and impact on end-users.- Collaborated with cross-functional teams, such as developers, system administrators, and network engineers, to troubleshoot and resolve complex technical issues.- Conducted regular team meetings and performance evaluations to foster a positive and productive work environment, promote professional development, and address any challenges or concerns.- Developed and implemented strategies to optimize the support process, streamline workflows, and enhance overall efficiency and effectiveness.- Worked closely with stakeholders, including product owners and project managers, to understand requirements, prioritize tasks, and ensure timely delivery of solutions and enhancements.- Collaborated with internal and external teams to plan and execute system upgrades, migrations, and other technical projects while minimizing disruption to services.

- Collaborated with business product owners to understand their requirements, goals, and priorities for the website.- Prioritized the product backlog based on business value, user needs, and technical feasibility.- Wrote user stories that effectively captured the desired functionality and user experience for the website.- Conducted thorough analysis and documentation of user requirements, ensuring clarity and completeness.- Worked closely with developers and Software Quality Assurance (SQA) team members to ensure the delivery of a high-quality website.- Acted as a bridge between business stakeholders and the development team, facilitating effective communication and understanding of requirements.- Participated in sprint planning, daily stand-ups, and sprint reviews to provide input and guidance on user stories and their implementation.- Collaborated with the development team to clarify requirements, resolve any ambiguities, and ensure alignment with the product vision.- Conducted user acceptance testing (UAT) to validate that the website met the defined requirements and met user expectations.- Assisted in defining acceptance criteria for user stories and conducted acceptance testing to ensure their successful completion.- Engaged in continuous improvement efforts, identifying opportunities for enhancing the website's functionality, user experience, and performance.- Stayed updated on industry trends, emerging technologies, and best practices related to website development and user experience.- Participated in cross-functional meetings and workshops to gather feedback, address concerns, and drive alignment on website-related initiatives.

- Collaborated with business stakeholders to understand their needs, goals, and objectives.- Translated business requirements into clear and concise documentation, including business requirement documents (BRDs) or user stories.- Conducted thorough analysis of business processes, workflows, and systems to identify gaps and opportunities for improvement.- Created functional designs that outlined the proposed solution, including system behavior, user interfaces, and integration requirements.- Worked closely with development teams to ensure a clear understanding of the functional requirements and to address any questions or concerns.- Facilitated meetings and workshops with stakeholders to gather requirements, validate designs, and obtain feedback.- Collaborated with cross-functional teams, such as developers, designers, and testers, to ensure alignment and consistency in the implementation of business requirements.- Participated in the review and validation of technical designs, ensuring they align with the business requirements and functional designs.- Worked with project managers to define project scope, timelines, and deliverables based on the identified business requirements.- Engaged in continuous improvement efforts to enhance the quality and effectiveness of the business requirements and functional designs.- Collaborated with stakeholders to prioritize requirements and manage change requests throughout the project lifecycle.

Indianapolis, Indiana

- Collaborated closely with product owners to understand their vision, goals, and requirements for the website.- Acted as a liaison between product owners and the development team, ensuring effective communication and understanding of requirements.- Translated product owner's requirements into clear and concise user stories that captured the desired functionality and user experience for the website.- Conducted thorough analysis and documentation of user stories, ensuring they were complete, well-defined, and aligned with business objectives.- Worked closely with the development team to clarify user stories, resolve any ambiguities, and provide guidance on their implementation.- Assisted product owners in prioritizing the product backlog based on business value, user needs, and technical feasibility.- Participated in sprint planning, daily stand-ups, and sprint reviews to provide input and guidance on user stories and their implementation.- Collaborated with the development team to ensure user stories were properly estimated and included in the appropriate sprints.- Conducted user acceptance testing (UAT) to validate that the website met the defined requirements and fulfilled the user's expectations.- Worked with the product owners and development team to address any issues or concerns that arose during the development process.- Engaged in continuous improvement efforts, identifying opportunities to enhance the website's functionality, user experience, and performance.- Facilitated meetings and workshops to gather feedback from product owners, development team, and other stakeholders.- Stayed updated on industry trends, emerging technologies, and best practices related to website development and user experience.- Collaborated with cross-functional teams to ensure alignment and integration of the website with other systems and processes.

- Wrote comprehensive business requirements documentation, capturing the needs, goals, and objectives of the business areas.- Conducted thorough analysis of business processes and workflows to identify areas for improvement and propose solutions.- Created functional designs that outlined the proposed solution, including system behavior, user interfaces, and integration requirements.- Collaborated closely with business stakeholders to gather requirements, validate designs, and obtain feedback.- Worked closely with program developers to ensure a clear understanding of the functional requirements and to address any questions or concerns.- Participated in the development and delivery of project enhancements, working within project timelines and priorities.- Engaged in requirements prioritization discussions with stakeholders to ensure the most valuable features were implemented first.- Provided day-time systems support on-call, responding to and resolving issues promptly to minimize impact on customers and the company.- Collaborated with the business areas and program developers to troubleshoot and resolve issues efficiently, ensuring smooth operations.- Acted as a point of contact between business stakeholders and the technical teams, facilitating effective communication and understanding.- Conducted user acceptance testing (UAT) to validate that the delivered enhancements met the defined requirements and user expectations.- Engaged in continuous improvement efforts to enhance the quality and efficiency of the systems and processes.- Stayed updated on industry trends and best practices related to web solutions and systems support.- Acted as a resource and provided guidance to other team members to promote knowledge sharing and professional development.

- Wrote test scripts for system enhancements and changes, ensuring comprehensive coverage of functional requirements.- Conducted testing activities, including executing test scripts, identifying and documenting defects, and verifying fixes.- Collaborated with developers and business stakeholders to understand system enhancements and ensure test scripts accurately reflected the desired functionality.- Assisted in the creation and maintenance of test data, ensuring realistic and representative scenarios for testing.- Conducted training sessions to educate end-users on system functionality, new features, and best practices.- Served as a subject matter expert for the Sungard Omni application, providing guidance and support to users and addressing their inquiries and issues.- Created and maintained Wiki documentation to document unit procedures, processes, and system documentation.- Actively participated in the knowledge sharing and transfer process, ensuring that relevant information was readily accessible to team members.- Collaborated with cross-functional teams, such as developers, business analysts, and project managers, to ensure successful system deployments and ongoing support.- Assisted in troubleshooting and resolving technical issues, working closely with technical teams and stakeholders to minimize system downtime and user impact.- Participated in system upgrade and implementation projects, providing insights and feedback to improve system functionality and user experience.- Maintained awareness of industry trends and best practices related to systems support and documentation methodologies.- Actively contributed to process improvement initiatives, identifying opportunities for streamlining and enhancing support activities.- Provided timely and accurate reporting on support activities, including tracking and documenting issues, resolutions, and user feedback.

- Coordinated system environments for user acceptance testing (UAT), ensuring the availability and readiness of required test environments.- Worked closely with stakeholders and technical teams to set up and configure test environments, including data preparation and system configurations.- Developed and documented the responsibilities of business process owners (BPOs) during the user acceptance testing phase, clarifying their roles and expectations.- Collaborated with business process owners to define test scenarios, test cases, and acceptance criteria based on business requirements.- Assisted in creating and maintaining tracking tools and templates for test execution, defects, and progress monitoring.- Facilitated user acceptance testing sessions, providing guidance and support to business process owners and users during test execution.- Recorded and tracked test results, defects, and issues encountered during user acceptance testing, ensuring thorough documentation for further analysis and resolution.- Worked closely with development and QA teams to ensure timely resolution of identified defects and issues.- Coordinated and communicated with stakeholders to provide updates on UAT progress, including milestones, issues, and overall test status.- Assisted in the preparation of user acceptance testing reports, summarizing test results, identified issues, and overall system readiness for production.- Collaborated with project managers and other team members to ensure alignment of user acceptance testing activities with project timelines and goals.- Identified opportunities for process improvement and streamlining of user acceptance testing activities, suggesting enhancements to increase efficiency and effectiveness.- Stayed updated on industry best practices and emerging trends in user acceptance testing methodologies and tools.- Provided support and training to business process owners and users on user acceptance testing processes and tools as needed.

- Supervised internal help desk support team, ensuring prompt and effective responses to user inquiries, technical issues, and service requests.- Oversaw processing of specialized transactions, ensuring accuracy and adherence to established procedures.- Analyzed transaction errors to identify root causes and determine appropriate corrective actions to minimize financial losses.- Collaborated with team to implement corrective actions, mitigate risks, and minimize negative impacts.- Monitored and reviewed team performance, providing feedback and coaching to enhance effectiveness.- Conducted regular performance evaluations and goal-setting sessions with team members.- Developed and maintained standard operating procedures for internal support processes.- Collaborated with other departments to address cross-functional issues and improve processes.- Provided training and development opportunities to enhance team members' technical skills.- Managed escalations, ensuring timely resolution and maintaining customer satisfaction.- Collaborated with stakeholders to identify opportunities for process improvement and automation.- Prepared reports and metrics related to support activities, transaction processing, and error analysis.- Stayed updated on industry best practices and compliance requirements.- Acted as a point of contact for senior management, providing updates and recommendations.

- Supported OMNI production system, resolving issues & operational problems- Involved in projects following DMAIC process for process improvement- Defined project goals, established metrics for measuring performance- Analyzed existing processes to identify areas for improvement- Gathered & analyzed data to quantify impact of process inefficiencies- Collaborated with cross-functional teams to develop improvement strategies- Implemented changes to streamline workflows & enhance efficiency- Conducted rigorous testing to ensure effectiveness & accuracy of improvements- Monitored & controlled implemented changes, evaluating their impact- Worked closely with stakeholders, addressed concerns for successful outcomes- Provided training & support to end-users for smooth transitions- Documented project progress, outcomes & recommendations for communication- Stayed updated on industry trends, best practices & emerging technologies- Contributed to culture of continuous improvement, identified new opportunities- Played key role in reducing processing time & improving accuracy of OMNI system

- Assigned by management to handle problem cases and assist in resolving them efficiently.- Reviewed insurance policies to assess their eligibility for renewal based on company guidelines and underwriting criteria.- Analyzed policyholders' information, claims history, and risk factors to make informed decisions on renewals.- Assisted in the preparation of underwriting documents, including policy endorsements and cancellations.- Collaborated with underwriters and insurance agents to gather necessary information for policy evaluations.- Managed premium suspense reports, ensuring timely resolution of payment discrepancies and outstanding premiums.- Maintained accurate and up-to-date records of underwriting decisions and policy-related information.- Participated in team meetings and training sessions to enhance knowledge of underwriting principles and practices.- Assisted in the preparation of underwriting reports and presentations for management and stakeholders.- Collaborated with other departments, such as claims and customer service, to ensure seamless operations and customer satisfaction.- Stayed updated on industry regulations, market trends, and best practices in underwriting.- Demonstrated attention to detail, critical thinking, and strong analytical skills in reviewing policies and making underwriting decisions.

- Handled high-priority insurance processing cases, ensuring timely and accurate completion.- Worked on the conversion to the upgraded system, Life Pro, to enhance efficiency.- Trained associates on the Life 70 operating system during a company transition.- Reviewed insurance applications and verified completeness and accuracy.- Processed policy changes, endorsements, and cancellations following guidelines.- Managed data entry and updates in the insurance system, ensuring accuracy.- Prepared insurance documents.- Conducted quality control checks on processed policies, correcting errors.- Reconciled premium payments and resolved discrepancies.- Contributed to process improvement initiatives.- Tested and implemented system upgrades for enhanced efficiency.- Maintained organized files of policies and documentation.- Collaborated with cross-functional teams for seamless operations.- Demonstrated attention to detail, time management, and problem-solving.- Adapted to changes in processes, systems, and procedures.- Assisted in training new associates on procedures and systems.- Ensured smooth transitions during system upgrades and acquisitions.

Bachelors, Business Administration

Education record