Ashley Chapin Email & Phone Number

Sunnyvale, CA, US

Sunnyvale, CA, US

• Manage $1.8 mil yearly budget for team, including contracting with vendors, purchase order processing and invoice management
• Develop comprehensive project plans that include communications schedule, stakeholder engagement and timelines
• Support large scale manager trainings with registration, reporting and day of production
• Act as a Chief of Staff for Talent Management team, meeting planning, run team meetings and overall team logistics as needed

San Jose, CA, US

• Manage logistics for Global Learning Programs targeted toward Manager development and growth
• Create sessions in Learning Management Tool for participant registration, communication, reporting and post event survey's
• Support People Team initiatives from a delivery operations perspective to ensure execution is purposeful

San José, CA, US

• Create, monitor and manage in store event timelines and run of show for local events, on average 2 events per month at each location
• Responsible for event budgets and accountable for final invoice reconciliation, check request and expense allocation
• Identify gaps in our larger marketing strategy to be able to focus hyper locally for specific areas
• Manage collection of collateral, screen shots, and photos for post season ROI recaps and event library
• Create new marketing strategies with the goal of doubling our engagement with local neighborhoods
• Manage Local Marketing Team of 5 spread out from Portland, Oregon to San Diego, California responsible for assisting all 99 stores with marketing efforts in store and community

San José, CA, US

• Created and planned Hiring Events and Training Events from start to finish including negotiating with outside venues, partnering with vendors and scheduling staff
• Kept inventory of all events materials and sure they are kept up to standards
• Served as Human Resources Project Manager for all New Store projects; 15 new stores per year
• Managed Centralized Recruitment Team of 5 for all store hourly positions including recruitment and onboarding processes
• Introduced strategic recruitment processes, which resulted in a reduction of time-to-fill from 4 weeks to less than 2 weeks based on streamlining at a store level

San José, CA, US

• Coordinated New Store Hiring Events, Orientations and Training Events for 13 new stores in Florida, Oregon and California
• On-site Training Coordinator for our first 60 days of a new market in Florida, opening 4 stores in that span
• Created 20 week training and hiring timelines for new store openings, including detailed training materials and best practices
• Responsible for creating and monitoring New Store Human Resources Timelines and budgets
• Liaison with Recruitment team for Store needs and deadlines

San José, CA, US

• Conducted visual and phone screening of potential candidates for retail store hourly openings
• Coordinated and planned Hiring Events for new store openings and Spring hiring needs of over 800 associates
• Created new guides and procedures for companywide in-store events
• Responsible for working with stores to develop and strengthen the applicant pipeline
• Performed general office duties answering phones, general filing, and clerical duties while multitasking

San Jose, CA, US

• Planned and coordinated all activities related to special events at ballpark
• Scheduled and managed all mascot appearances, including coordinating with San Francisco Giants baseball club
• Helped develop training and onboarding program for new hires at the stadium
• Principal purchasing agent for Dugout Store at Municipal Stadium
• Worked closely with vendors to design and order apparel that was new and fresh for the upcoming season

San Jose, CA, US

• Managed staff of 10. Ensured that store was properly staffed during peak hours and all labor laws were followed
• Oversaw customer service and ensured all customer’s needs were met
• Managed inventory levels, merchandising, and oversaw daily cash handling procedures
• Saw an increase in sales by 20% due to merchandising of poor selling items
• Helped coordinate the California Carolina All Star Game and exceeded sales budget by $12,000

Pebble Beach, California, US

• Managed First National Bank skybox on the 18th fairway for the AT&T Pebble Beach Pro Am Tournament
• Created and reviewed banquet event orders with client to ensure all requests and details were planned accordingly
• Delivered quality service by providing a warm and welcoming environment to customers and staff
• Received praise from First National Bank and was invited back for Concourse D’ Elegance in August 2013 and 2014 in a supervisory capacity
• Managed a staff of 8 for Concourse D’ Elegance event. Oversaw staff’s schedule for the week and ensured that highest level of customer service was provided

Santa Clara, CA, US

• Handled staffing and scheduling for employees during Halloween Haunt event, roughly 300 employees per season
• Served as House Manager for large events, which could include up to 13,000 guest
• Managed department staffing and payroll budget for a team of 35
• Ensured all venues were staffed properly and presentable to park standards so all guests has an outstanding visit

Santa Clara, CA, US

• Planned and organized a variety of events ranging from festivals with 10,000 people to Girl Scout Overnight’s with 150 people
• Selected vendors, chose activities, and scheduled staff for special events
• Coordinated with other park departments to ensure highest level of customer service was met
• Used Excel to track profitability of events, including basic data entry functions
• Provided content to digital creative team for direct mailers and flyers regarding events

Columbus, Ohio, US

Achieving daily sales goals.Training new associates about good customer service. Opening and closing registers, as well as the store. Bi-yearly inventory of store.

Creating weekly schedules for a team of 15. Reserving and promoting the events room for groups. In charge of the daily accounting books and closing registers.

Bachelor Of Applied Science (B.A.Sc.), Hospitality Management

General Eduacation, General Education