Ashley Cobb Email & Phone Number

Prattville, Alabama, United States

Montgomery, Alabama, United States

Evaluated client records to determine individual eligibility to assistance programs following established procedures, in consultation with the Case Manager Supervisor and Clinical Nurse to devise and manage ongoing care plans for at-risk patients.Scanned and maintained all client supporting documentation to meet retention and audit requirements, and ensured the confidentiality of all client documents and records in accordance with federal regulations and established State policies and procedures; Effectively engaged and supported historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.Exercised tact and diplomacy in dealing with sensitive, complex and confidential client situations.Established and maintaining effective working relationships with all those encountered in the course of work.Maintained a variety of standard office and specialized records and files; created and maintained spreadsheets and data­bases to track files, activities, and services.Increased referral rates by providing excellent service and building meaningful relationships with clients and their families.

Fresno, California, United States

Seven years' experience working for a government agency with expert comprehension in federal policy and procedure.Seven years' experience acting as a liaison between community resources, establishing eligibility to public assistance programs, and various organizations and the families/support systems.Three years' experience representing a supervisor in their absence as a role model for 8 or more employees and leading by example.Four years' experience in a specialized unit creating instructional documents based on county, state, and federal guidelines; gave individual and group trainings; prepared, updated and maintained multiple Excel spreadsheets; updated confidential client records as neededApplied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Created successful work assignments for each team member to maintain deadlines and fully staff shifts.Coordinated team members, consultants and material resources across multiple projects and departments.Created multiple workflows using my extensive knowledge of federal and state policy and procedure guidelines solo and in group settings. Participated in multiple work groups that resulted in the creation of a specialized unit within the Department of Social Services.

Huntsville, Alabama, United States

Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.Achieved sales goals through suggestive selling and upselling.Informed customers of promotions to increase sales productivity and volume.Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.Developed strong rapport with customers and created positive impression of business.Engaged with customers to effectively build rapport and lasting relationships.Solved customer challenges by offering relevant products and services