Ashley Conover Email & Phone Number

Bloomington, Illinois

• Leads Customer Communications Paper Delivery team (comprised of internal employees and external associates) in the creation, maintenance and prioritization of the product Backlog based on user value and urgency• Serves as the primary Customer Communications contact and liaison to Printing, Inserting and Mailing (PIM) team for gathering operational requirements in support of 365 million communications mailed annually in addition to business continuity events and COVID-19 impacts and support • Collaborates closely with Product Owners and Product Managers to align on the vision and roadmap of Customer Communication

Bloomington/Normal, Illinois Area

• Established the relationship between Systems and PIM team with the goal of delivering customer-centric solutions• Identified and capitalized on opportunities across multiple areas to increase efficiencies and decrease expenses for State Farm• Led several confidential and regulatory-based State Farm efforts in the role of Project Coordinator to gather requirements, drive work, set pace, and keep stakeholders informed

Bloomington/Normal, Illinois Area

• Provided Department Office and Strategic Communication support for Assistant Vice Presidents of Product Solutions and executive leadership• Served as a liaison between Systems and Business when developing communications, coordinating events coinciding with strategic goals• Determined internal communication needs and developed strategic and tactical communication plans for assigned areas

Hopedale, Il

• Evaluated, developed and documented process, work flows and procedures • Served as a liaison between field employees and corporate management• Presented research results to corporate management, recommending viable solutions and procedures that were adopted and implemented company-wide• Performed audits at several field offices to determine process and standards application and needs of improvement

Normal, Il

• Lead member of recruitment team with participation in marketing and orientation committees• Recruited, mentored, and enrolled academically qualified students resulting in record enrollment for Fall 2008 semester• Evaluated admissions applications; applied independent judgment in evaluating applicants and gathering information for admission consideration; made decisions based on campus enrollment goals and student credentials• Hired, trained, and supervised student workers in Student Ambassador program• Worked closely with administration and faculty to develop admissions criteria and expectations

Bachelor Of Arts (B.A.), Communication

Activities and Societies: Sigma Pi Delta Social Sorority, Andreen and Erikson Hall Council Executive Boards.

Education record