Ashley Contrasto Email & Phone Number

Virtual - Florida

• Direct point of contact accountable for managing the client relationship, ongoing service delivery, and client satisfaction.
• Utilizes health and welfare domain knowledge to consult clients on best practices.
• Collaborates with the National Practice Leadership team to outline and communicate 6055/6056 employer reporting initiatives across the mid-market Enterprise platform; assists in the compilation, quality review and.
• Serves as the primary resource to the client, client team, and internal supporting services in the translation of requirements.
• Manages a global team to deliver exceptional service and verifies adherence through data tooling and metrics.
• Responsible for the timely execution of all client initiated change requests in order to support client business priorities.

Virtual - Florida

Orlando, Florida Area

Orlando, Florida Area

• Partnered with Benefits Service Manager to ensure proper handoff of ongoing deliverables to operations team colleagues.
• Served as a Core Functional Lead and Subject Matter Expert with respect to ACA/Employer Reporting operations processing.
• Supported the annual benefits open enrollment process; collaborated with client, internal stakeholders, and vendors to ensure seamless process delivery.
• Resolved complex benefit cases through analysis of situation, development of options, and, as required, presented resolutions to client.
• Developed and delivered client-specific operational training; conducted measurement analysis on service level objectives, success areas, and identified opportunities for performance improvement.
• Assisted with the development of queries as needed; collaborated with Lead Systems Analyst (LSA) and Programmer Analyst (PA) for adhoc jobs; submitted system defects to LSA and collaborated with LSA to mitigate.

Orlando, Florida Area

• Executed advanced daily processing and research of client escalations for aligned domain; worked with both internal and external partners to drive outsourcing benefits value perception.
• Provided peer coaching to support employee growth and completed peer review audits of manual work to ensure accurate processing documentation.
• Developed and maintained Standard Operating Procedures documentation for the purpose of supporting departmental objectives and audit requirements for clients.
• Submitted system defects to Lead Technology Analyst and collaborated with Lead Technology Analyst to mitigate participant damage.
• Completed quality assurance checks of monthly client-specific reports; delivered reports to appropriate external contacts.

Orlando, FL

* Collaborated with the Executive Director of the Pine Hills Neighborhood Improvement District in the development of public programs, maintaining strict adherence to fiscal budget; assists with outlining evaluation criteria for special projects. * Updated and maintained Executive Director’s calendar; manages special events and travel arrangements.*.

Boca Raton, FL

* Trained new Associates while collaborating with the Nursing Division Leadership team to develop Associates at every level of tenure; conducted needs assessment in relation to target Key Performance Indicators.* Developed individual trainings for employees, as requested, for the purpose of supporting employee growth plans in compliance with department.

Boca Raton, FL

* Provided high-level support in a multi-functional role to the Managing Partner of an industry-leading mortgage bank.* Assisted Management and Sales teams in developing promotional materials and communications media, including: presentations, newsletters, event support materials, press releases, flyers and brochures.* Coordinated with various recruitment.

Boca Raton, FL

* Coordinated full life cycle recruiting including submitting qualified applicants for positions at acute care facilities nationwide; managed compensation analysis and negotiation.* Researched positions to meet candidates’ geographical needs when positions were not immediately available.* Prescreened candidates, evaluating candidates’ compatibility with.

Boca Raton, FL

* Pre-qualified candidates through referencing: verbally/electronically; obtained Performance Evaluations.* Obtained and managed credentials for 90+ healthcare professionals in accordance with Joint Commission standards including but not limited to background checks, drug screens, licensure, Form I-9 and E-Verify.* Facilitated resolution to concerns for.