Ashley Cooper Email & Phone Number

Indiana, United States

• Act as the primary point of contact for policyholders and healthcare providers, addressing inquiries, concerns, and requests professionally and efficiently.• Oversee the entire claims processing workflow, from claim submission to settlement, ensuring prompt reimbursements to policyholders.• Successfully manage the customer service email box, handling inquiries and correspondence from various stakeholders.• Enhanced communication protocols, resulting in a 15%. Increase in policyholder satisfaction.

Fort Wayne, Indiana, United States

• Provided excellent sales and customer service at a retail window, managing inventory, accepting, and delivering packages, and addressing customer inquiries.• Maintained appearance of store by setting, arranging, and replenishing displays and merchandise racks.• Prepared local bank deposit and maintained unit accounting records of retail activities.• Implemented effective queue management techniques, boosting customer satisfaction by 30%.

Fort Wayne, Indiana Area

• Assisted with the development of a new data management system used to process work done in the office, resulting in improved operational efficiency by 27%.• Received and processed allegations of abuse, neglect, and /or exploitation. Used circular questioning to determine correct triage for case. • Received inbound and made outbound calls to consumers, providers, and case managers regarding reviews or to schedule interviews.• Managed the initial processes that launch complaint investigations, data-driven reviews, quality, and compliance reviews.• Created spreadsheets in excel to generate month-end reports, answering phones, and managing multiple email boxes.

Fort Wayne, Indiana Area

• Managed many incoming calls and assisted customers with understanding complicated billing issues and questions about service.• Developed and implemented effective sales strategies to achieve revenue goals and expand the client base. Sold and recommended potential products or services to management by collecting customer information and analyzing customer needs.• Achieved high customer satisfaction survey ratings consistently. Expanded the customer base by 25% within the two years through strategic sales plans

San Bernardino, California

•Responsible for taking high volume of inbound calls from home mortgage customers and placing outbound calls as needed. Maintaining a positive, empathetic, and professional attitude towards customers always.•Researching and resolving routine to moderately complex problems and inquiries. Processing routine to complex customer transactions and account maintenance.•Generate reports and complete project work as needed. Maintain and regularly update financial account information using computer software programs.•Took payments over the phone with EZ- pay system to bring customers account current.•Usage of computers, multiple software, typing, and answering phones. Initiate in sales opportunities to meet monthly goals and assure customer satisfaction.

Business Administration And Management, General

H.S. Diploma, General Studies

Activities and Societies: Basketball, Black Student Union, Youth LawReceived a High School Diploma