 Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues. Consulted with management and personnel to educate on QA standards  Collaborated with management to discuss effective plans for resolving major quality problems.  Partnered with training and operational leaders to develop strategies to enhance customer experience.  Determined training needs of staff and organized training interventions to achieve quality standards.  Facilitates quarterly meetings with upper management regarding current QA standards, best practices, andimprovement initiatives. Handles special projects or related problems pertaining to quality improvement. Connects with cross-functional teams to drive continuous improvement and achieve exceptional quality standards.

 Led a variety of group projects designed to educate and prepare the team during the training process Worked remotely and independently to resolve issues and provide resolutions related to written customer requests, system errors, and internal training opportunities. Addressed customer needs, responding to specific requests regarding technological issues Met and exceeded a daily quota of tasks to meet productivity goals.

 Assisted organization of weddings, corporate meetings/events, and transient hotel guests. Created and implemented an efficient system of office form-based communications. Compiled hard copies of various forms into excel spreadsheets and created an organization system for the physical documents. Developed administrative competencies, such as creating a SharePoint based communication system. Proven ability to work independently, manage multiple projects and meet tight deadlines. Accountable for clerical duties including answering and directing calls, credit card security, office organization, and calendar management.

 Handled incoming routine correspondence using standardized verbal response. Managed 60 guest rooms as the only employee in the building from 5-11PM, and as such ran all aspects ofmaintenance, housekeeping, customer service, and security Kept organized records of all guests in the building at any given time, and balanced the hotel accounts eachevening.  Coordinated and recorded various housekeeping and maintenance needs for 60 rooms on a nightly basis.