• Manage all aspects of Customer Service role, including creating, submitting, and scheduling work orders based on customer requests through effective listening and troubleshooting skills.• Implement and enforce customer service policies and procedures to ensure exceptional service delivery.• Successfully manage team schedules and swiftly adapt to changing demands.• Provide comprehensive training to new Customer Service Representatives to ensure seamless integration into the team.• Provide technical support to customers and technicians.

• Proactively address and resolved customer complaints, ensuring prompt resolution + maintaining high customer satisfaction.• Sell, Create and Manage customer accounts and memberships, including renewals.• Managed daily correspondence, responding to high volume phone calls and emails. (100+ calls/20+ emails daily)• Perform outgoing collection calls and accurately processed payment transactions.• Actively maintained regular communication with customer service, field, management and bid teams - ensuring seamless operations and increased collaboration opportunities.• Produced comprehensive follow up reports, highlighting their priority.• Actively participated in regular meetings and effectively communicated to team members.

• Owned the customer service role entirely, as well as:• Apply for and maintain permits and licensure.• Developed and maintained successful relationships with vendors, suppliers and contractors.• Initiate and process payroll.• Handle all accounts receivable, as well as all accounts payable.• Manage all social media, including Google reviews.• Recruit and manage on boarding of new employees with a high retention rate - over 90%.• Participated in employee evaluations with other management members.• Planned team building events - such as Christmas parties, company breakfasts, etc.• Created, maintained and updated filing systems for paper and electronic documents.• Manage bookkeeping efforts for the company.• Perform basic accounting services- including the handling of petty cash, checks and invoicing.• Establish daily, weekly and monthly schedules for all team members.• Maintain inventory records and place orders to restock supplies as needed.• Collaborate and create SOPs for both field and office staff.• Report a variety of data at the end of each month.

• Managed and maintained customer accounts, ensuring accurate and updated information.• Served as a bridge between management team and clients, facilitating smooth communication.• Cultivated strong relationships with supervisors, colleagues, and customers to foster trust and collaboration.• Delivered exceptional customer service while efficiently handling phone calls and emails.• Scheduled and confirmed weekly appointments using advanced software systems.• Possessed comprehensive understanding of plumbing scope of work to effectively address customer inquiries.

• Cover untended routes and field trips as needed.• Deal with heavy traffic while maintaining calm demeanor.• Received excellent customer reviews for friendly, punctual transport services.• Work fast-paced morning and after school commutes.• Clean and disinfect bus before and after each route is complete• Transported passengers (60-150 daily) safely along prescribed routes according to tight schedules.• Performed bus driving duties while keeping student safety in mind to maintain good safety record.• Kept bus interiors clean and tidy to provide comfortable passenger environments.• Completed pre- and post-trip bus inspections for safe passenger transportation.• Provide excellent customer service to all students, schools and families of students.• Assist students boarding and exiting the bus, including special needs.• Communicated regularly with central dispatch teams to report delays and route changes.• Maintain a student roster daily.• Annual ride checks to ensure safe driving practices.• Diffused potential passenger disputes with fairness and professionalism.

• Check books in and out for patrons• Proven ability to learn quickly and adapt to new situations.• Worked effectively in fast-paced environments.• Demonstrated respect, friendliness and willingness to help whereverneeded.• Organize and design bulletin boards.• Helped patrons to complete forms for library card issuance.• Catalogued and sorted books and library materials.• Answer telephone calls and transfer the caller as needed• Showed patrons where to find library resources and collectedequipment, reference pieces, and other items.• Maintained and updated patron records in library system database.• Mitigated librarian workload by independently managing basicpatron requests and locating materials.• Processed customer fines and educated individual patrons on ways tominimize future charges.