Ashley Decot Email & Phone Number

Responsible for completing comprehensive payroll processing procedures, including strategic management of payroll batches and ensuring compliance with all relevant regulations.Preparing certified payroll reports with meticulous attention to detail, ensuring full adherence to prevailing wage laws and standards.Managing prevailing wage compliance, including tracking wage determinations, reviewing pay rates, and ensuring accurate and timely reporting for prevailing wage projects.Administering benefits programs, with a focus on efficiently managing new hire enrollments and ongoing benefits compliance.Maintaining and optimizing HRIS data, ensuring accuracy, efficiency, and up-to-date records across all HR systems.Facilitating HRIS training sessions to enhance staff proficiency, ensuring consistent application of company policies and best practices.Serving as the designated backup to the HR Director, taking on leadership responsibilities in their absence to ensure smooth HR operations.

Overseeing comprehensive payroll processing procedures, including strategic management of payroll batches and ensuring compliance with all relevant regulations.Preparing certified payroll reports with meticulous attention to detail, ensuring full adherence to prevailing wage laws and standards.Managing prevailing wage compliance, including tracking wage determinations, reviewing pay rates, and ensuring accurate and timely reporting for prevailing wage projects.Administering benefits programs, with a focus on efficiently managing new hire enrollments and ongoing benefits compliance.Maintaining and optimizing HRIS data, ensuring accuracy, efficiency, and up-to-date records across all HR systems.Facilitating HRIS training sessions to enhance staff proficiency, ensuring consistent application of company policies and best practices.Serving as the designated backup to the HR Director, taking on leadership responsibilities in their absence to ensure smooth HR operations.

Blacklick, Ohio, United States

Spearheaded the full-cycle recruitment process, including strategically posting job openings across multiple platforms (internal HRIS, Indeed, LinkedIn, etc.) to attract top talent.Conducted in-depth phone screenings, providing hiring managers with comprehensive candidate evaluations, detailed notes, and thoughtful recommendations.Managed the entire onboarding process, from drafting offer letters to coordinating pre-employment checks, ensuring a seamless and efficient experience for all new hires.

Monitored, managed, and responded to customer inquiries on Jackson Hewitt's Social Media platforms.Tracked Customer Satisfaction and Community responses to events and individuals postings.Daily/Weekly reporting on rejected, monitored, and escalated comments on social platforms.Responsible for finalizing community engagement responses, and customer service inquiries, between select platforms.

Responsible for 4 different Client Services teams, including approx. 50 people, and 6 different Client Services Supervisors, who were responsible for support of the Accounts.Responsible for reporting and resolution of all concerns and connections with Clients.Traveled and presented quarterly reports to select Clients, as well as helped with Marketing and Promotional campaigns.Managed the day-today contact, including Client contracts, account reviews, and general maintenance of Client roles and concerns.

Responsible for Weekly and Monthly reporting to select clients of all pertinent Social data and Feedback, based on client needs or wants.Direct contact with separate teams throughout ICUC to make sure business needs are being met.Response and coordination with Clients regarding concerns and/or changes to be made with accounts currently being supervised.

Monitored, managed, and responded to customer inquiries on Clients Social Media platforms.Tracked Customer Satisfaction and Community responses to events and individuals postings.Daily/Weekly reporting on rejected, monitored, and escalated comments on Client platforms.Responsible for finalizing community engagement responses, and customer service inquiries, between select Clients and select platforms.