Ashley Downing Email & Phone Number

Under the supervision of the manager and owner, I ensure all clientele receive the best customer service. I was hired based on my outgoing personality and ability to communicate effectively with anyone. My responsibilities includeOpening and Closing the spaEnsuring the 3 level building is maintained and cleanAssisting with employee relationsProviding outstanding customer serviceThe Head Shoppe, Bedford NS

In this heavily unionized environment with 1200 employees, I have developed a well-rounded human resources role. I am trained in full cycle recruitment and always ensure it is successfully implemented. Developed a Resume Writing Workshop and presented to groups of employees who were being terminated from IMP (this portfolio can be presented upon request). I have developed accommodation procedures for unionized employees, ensured the Attendance Management Program is properly implemented, completed investigations and process layoffs and recalls. I have also been appointed to Deputy Fire Chief as well as the Advanced Medical Responder. My responsibilities also include, but are not limited to, the following;Active management of recruiting and selection activities including prescreening employees, interviewing, and identifying potential candidatesConducting exit interviews with terminating employees and input that information into an Access DatabaseEnsuring compliance on all issues relating to Employment Equity under the Federal Contractors Program, Benefits administration (STD, LTD and WCB claims) and workplace accommodationsEnsuring vacation requirements, overtime banking applications, floating holiday applications, etc. are properly recorded and filed and correcting payroll issues Administering Long Term Service Awards for all IMP Aerospace employeesConflict resolution for both union and non-unionized employeesCompleting the investigation process in regards to any employee relations issues that ariseHuman Resource representative on the "IMPrint" (IMP Aerospace) and "IMPulse" (IMP Group) newslettersCapturing and reporting on all HR metrics matters through proficient use of JD Edwards (HRIS), Taleo, Kronos and other databases through locally created software in MS Office. Reviewing, amending and implementing Administrative Directives for IMP Aerospace

Under the general supervision of the franchise manager I am responsible for the ensuring all clientele are treated with the utmost respect and ensure they have a positive experience. My upbeat attitude and positive demeanor has allowed me to develop close relationships with the entire salon as well as the customers. I am proficient in using the Milano Spa Software. Duties include:Opening and Closing the storeBalancing the closing cashInsuring inventory is at optimal levelsAssisting the manager with employee relations

Under the general supervision of the franchise manager I was responsible for the overall operation of the Store. Duties included:Opening and Closing the storeBalancing the closing cashInsuring inventory is at optimal levelsCreating employee schedules

Became a value added employee by becoming proficient in multiple departments (Paint, Décor, Flooring, Bookkeeping, Millwork, Hardware, Customer Service and Cash). Conducted HR specific training under the supervision of the HR manager. Received multiple employee awards.Scheduled personnel for shifts, conducted new hire training, and provided input on personnel performance appraisal. Respond to telephone and written enquiries from staff and the general public regarding personnel mattersMulti-tasking by handling several customers at once and ensuring the highest level of customer serviceHelped implement a new store computer system (SAP)Listening to customer questions and problems then assisting them in making the proper choice regarding their intended purchaseCreated individualized estimates for customers (Specifically Millwork).