Ashley Rayner Email & Phone Number

RAF Lakenheath, England, United Kingdom

• Offer specialised technical support for NIPR/SIPR software/hardware/network issues, achieving an average ticket closure of 3-4 days, compared to USAF's 7-day average, with a 98% customer satisfaction rate. Highlights:
• Led a $50 million network upgrade, coordinating with internal and external stakeholders and mentoring five personnel, to achieve a 40% increase in security.
• Performed infrastructure hardware & software updates, updated software for 16,000 systems and STIG’d 200 printers.
• Coordinated with vendors to replace headquarters IT equipment, removed and backed up 60 computers and set up 80 IT devices 2 weeks ahead of scheduled.

Dedicated Cyber Security Defense Specialist with a almost eight-year tenure from 2016 to 2023, specializing in the protection of information systems and networks. With an in-depth understanding of evolving cyber threats and technology trends, I consistently delivered robust security solutions to mitigate risks and defend against sophisticated cyber.

Ramstein Air Base, Rhineland-Palatinate, Germany

• Managed 24/7 operations center offering technical advice and support for $150 million contract, 23 teams, 352 Airmen, and 50 tactical missions supporting USEUCOM, USAFRICOM & NATO forces.Highlights:
• Led cybersecurity initiatives that bolstered system defense metrics by 25%.
• Maintained compliance with federal and internal security standards. Reported security incidents and executed corrective security procedures using SSCM, ACAS, and IAVA. Resolved 225 Command, Control, Communications.
• Problem-solved issues with limited tactical command and control communications with other organizations, management, and deployed sites during the pandemic; recouped 100 weekly man hours.
• Delivered 192 briefs to management, manufacturers deployed airmen, and other organizations about deployed site services, equipment status, and new products and technologies that could be used to help deliver IT.

Ramstein Air Base, Rhineland-Palatinate, Germany

• Planned, coordinated, and set up IT services to effectively relay information during unavailable or compromised infrastructure periods in any location, including remote and hostile areas.Highlights:
• Evaluated computer systems and network infrastructures to identify weaknesses and implemented countermeasures that increased system resilience against cyber-attacks by 30%.
• Managed 415 client user accounts and organizational client device accounts. Set up IT equipment and installed hardware, software, and patching programs.
• Performed routine system maintenance and implemented the latest software patches and security fixes required by the Air Force Network Operation and Security Center.
• Solved a two-year Multi-Factor Device equipment issue by liaising with the vendor to procure/replace 40 dual-voltage fusers, preventing the need to invest in an $80K upgrade.

RAF Lakenheath, England, United Kingdom

• I ensured annual training and inventory for 456 Equipment Custodians spanning 228 accounts and 15 thousand IT assets worth $15.5 M across two bases. Approved IT equipment purchase requests and did annual audits on.
• Drove the rapid implementation of 4,400 VoIP phones, successfully delivering a $1.1M project 30 days ahead of schedule, demonstrating exceptional project management and execution.
• Orchestrated comprehensive training and inventory management for 456 Equipment Custodians, overseeing 15,000 IT assets worth $15.5M across two bases, ensuring accuracy and operational readiness.
• Strategically led the migration of the AF Equipment Management System, training 406 custodians and transferring 15,000 IT assets worth $15.5M to DPAS, streamlining operations and saving 256 man-hours.
• Revolutionized equipment tracking by identifying accounting gaps and developing an automated search feature for 378 accounts, enhancing data recall and saving 6,500 man-hours.

RAF Lakenheath, England, United Kingdom

• In this position, I coordinated IT service requests, provided tech solutions, and scheduled maintenance actions for a $64 million network.Highlights:
• Masterminded a 24-hour IT service response system, delivering technical solutions and maintenance for a robust $64 million network, ensuring round-the-clock operational efficiency.
• Seamlessly installed and maintained critical Windows environments, desktop software, and security updates for 4,000+ clients, bolstering system reliability and protection.
• Swiftly resolved a 5-month overdue network security breach with 700 findings, fortifying 7,000 IT assets and significantly enhancing system security posture.
• Expertly reconfigured service accounts and deployment servers with the latest OS, software, and antivirus updates, refreshing 615 PCs and optimizing network performance.

Bachelor Of Science - Bs, Information Technology

Associate Of Arts - Aa, Management Information Systems And Services

Associate Of Arts And Sciences - Aas, Business Administration And Management, General