- Worked with the marketing team to help strategize and execute promotional materials, product launches, and social media contests, often through Promoted Posts & Tweets. - Responded to community concerns via social media. This required critical thinking, adept research skills, and the ability to write clearly and concisely. The average response time was under 5 minutes.- Investigated and resolved customer inquiries and complaints quickly.- Communicated accurate information about promotions, customer programs, and products, providing exceptional customer service and driving retention.- Supervised and trained employees. This training included the tone of responses, direct messaging, and response time.

- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

- Planned and implemented consistent child-centered programs in accordance with provincial standards.- Created a warm, welcoming environment and ensured the safety of students enrolled in the program through direct supervision and attendance protocols.- Provided individualized instruction and support to meet the personal needs of each child.- Consulted with parents to build and maintain positive support networks and support continuing education strategies.- Coordinated schedules of activities, events and field trips.