Ashley Feaster Email & Phone Number

Frontline consultant responding to and diagnosing service issues through discussions with dealership customers Responsible for leveraging resources across all levels of the organizationServe as single point of ownership for customer issues Diagnose customer issues and assign appropriate support ensuring resolution of issuesUtilize form coding to troubleshoot document issuesTroubleshoot contract validation errors for vehicle sales Document customer issues, include troubleshooting steps and resolution in the call-tracking tool Troubleshoot DocuPad devices when errors are receivedCompleted TTR certification Studying for numerous internal certifications to improve knowledge and performance

Kettering, Ohio, United States

Worked with prepared human tissue grafts, performing functions such as freeze drying, irradiation, labeling, inspection, packaging, contract shipping, inventory control, and supportive document control functions including data entry and filingLoad and unload tissue grafts from freeze dryerMaintain an orderly freezer inventory to ensure ease of access to all graftsUse inventory tracking and scan checking software to ensure traceability and proper identificationPrint labels and label tissue grafts ensuring accuracy and compliance with company standardsInspect grafts for quality, packaging integrity, and accuracy of documentationAssist with preparation of contract shipmentsWhen applicable, copy all records for contract shipments and ensure completeness and accuracyMonitor freeze drier cycles to ensure optimal outputReceive and account for whole donors that have been released to manufacturing

Vandalia, Ohio, United States

Managing multiple Salesforce Dashboards to ensure tenant needs were handled by the appropriate property management teams. Reviewing customer requests that come into the Customer Service QueueReviewing, validating and escalating violations as neededAssisting with administrative tasks from the Regional ManagerAssist property managers in assigned regions with task completionExpedient in processing and escalating maintenance requests

Kettering, Ohio, United States

Provided customer service for issues with lost packages, damaged items, wrong items and overall satisfaction with products.Assist with placing new orders.Recommend items based on customers' selections.Resolved customer issues by providing refunds, exchanges, and billing adjustment.Closely worked with internal stakeholders to resolve in store order concerns. Resolved customer issues by providing refunds, exchanges, and billing adjustments for damaged, lost and incomplete orders. Documented all communication in customer tracking software shared across internal channels.

Miamisburg, Ohio, United States

Provided billing and customer support for numerous Legal Research Products Provided support to the FBI, DOJ, The White House, law schools and law firms using legal software products. Identify applications of functional knowledge and existing methodologies to complex problems Implemented a AI process for software to make customer software usage seamless. Use a broad perspective to identify innovative solutions. Work independently with guidance only in the most complex situations Assist and support Projects to drive & improve the global goals for CS metrics.Product & Back End System TrainingUse of various software applications for client successProvides product and service information to customers and identifies upselling opportunities to maintain.and increase income streams from customer relationships.Training specialist for remote support staff. Training content included office processes, application.procedures, customer care, data entry and review.Work with Sales, Operations and other key internal stakeholdersAdapting to constantly evolving technology and supporting landscapesMultiple awards received for Representative of the Quarter and year. Member of Service Appreciation team assisted with planning company events and staying within budget. AAN Award for contributions to internal program changes

Kettering, Ohio, United States

Provided sales support for order placing via catalog and online across multiple companybrandsProvided customer service for issues with lost packages, damaged items, wrong items andoverall satisfaction with products.Closely worked with internal stakeholders to resolve in store order concernsManaged social media accounts for Facebook, Twitter, Pinterest and Instagram acrossmultiple company brandsResolved customer issues by providing refunds, exchanges, and billing adjustments fordamaged, lost and incomplete ordersDocumented all communication in customer tracking software shared across internalchannels

Fairborn, Ohio

Fairborn, Ohio, United States

Provide new and existing customers with the best possible service in relation to billinginquiries, technical support, service requests, suggestions and complaintsResolve inquiries on new accounts and authorize sales on existing accountsProvide technical support and troubleshooting to customers for mobile devicesAssist and support with projects to drive and improve the global goals for CS metricsCapable of adapting to constantly evolving technology and support landscapesProvide product training for mobile devicesClosely work with sales and other key internal stakeholdersProvided customer follow up to ensure appropriate changes were made to accountsTop performer in customer retention utilizing problem solving/decision making skills toachieve the highest level of customer account life cycle satisfaction.Documented all customer interaction via customer tracking softwareVarious technologies and software used to complete daily tasks. I.E Telegence, Citrix.Avaya, SnooperManaged a team of new hires leaving training, prepped solo call taking, graded callsand ensured they would have productivity once working solo.