Ashley Gonzalez Email and Phone Number

•Develop and implement sales strategies to meet and exceed sales targets•Monitor sales performance and adjust strategies as required to maximize sales•Train, mentor, and coach sales staff in sales techniques and customer service•Create and maintain a positive and productive work environment•Provide leadership and guidance to the sales team to ensure customer satisfaction•Handle customer complaints and take corrective action as necessary•Monitor stock levels and order new stock as required•Ensure all sales staff adhere to company policies and procedures•Monitor competitor activity and adjust strategies accordingly•Prepare and analyze sales reports and other relevant data

Be passionate about using my local knowledge and sales expertise to consistently go above and beyond to deliver the ultimate Superdry brand experience in our storeConfidently make decisions about what’s best for our customers, including taking ownership for handling customer issues in storeBe a positive role model for others, helping to build trusted relationships across the team, whilst having fun Effectively coordinate the team across operational tasks when needed, guiding them with my operational expertiseSupport and motivate my teammates to deliver amazing levels of serviceTake pride in store appearance and embrace the Superdry store look, to ensure our store looks amazing. Always.Endlessly develop my product knowledge and understanding of the business to offer the best possible experience to our customersEmbrace the Superdry culture and encourage my teammates to do the sameSupport with key compliance tasks where needed including loss prevention and health and safetyMaintain a good commercial awareness of my store, understanding the KPI’s required and bring fresh ideas to the management team to drive performance against themStep up to lead the team in store when neededHold keys for the store and take responsibility for opening and closing, including cash handling​​

Support the store team to deliver the highest standards across every aspect of store lifeOperate tills and deal with all associated procedures such as refunds and returnsHandle basic customer complaints and escalate as appropriatePersonally showcase our products every day to our customers, understand their shopping needs and help them to find products that meet those needs, therefore maximizing salesWork in the fitting room ensuring customers are able to try on garments quickly and comfortably, and offer advice on fitWork with the store team to share ideas and suggestions to help colleagues, customers and store performanceReplenish stock against agreed plans, garment care and folding procedures, work in both back of house and front of house

Conducting the Front of House operation of the exhibitGreeting visitors upon arrivalProvide information about regulations, facilities, and the exhibit to visitors Firmly yet politely advise visitors of exhibit policiesLight custodial duties as necessaryReport emergencies and respond to calls for emergency assistance Implementation and enforcement of COVID-19 policies and procedures