I have been working in different areas of Customer Service for over 10 years. I started out working for the grocery and retail industries where my motivation to help people was enhanced. I received a Bachelor of Arts in Sociology in order to study people to get a better understanding of their wants and needs. Out of college, I worked for an outsourcing company assisting Sprint with their consumers regarding their financial hardships. This step allowed me to step into a more active training role with assisting with new hire classes. I eventually moved on to OptumRx where I started an entry-level position on the phones taking orders for mail ordered prescriptions. In less than 2 years, I was sought out to apply for the trainer position. I have mastered this position over the last 3 years. Throughout my training experience here at OptumRx, I have had the privilege to attend several courses offered through in order to obtain additional skills and enhance others. I have received a national trainer certification, attended a leadership course, and have traveled several times to assist with trainings for major clients. I am now seeking to move on to the next step in my career, whatever that is, while helping the next person!