• Entering lead-generated information from an outsourced call center into an online database • Online research of colleges and universities; available degree options, student requirements, and locations • Submit information about prospective students per their desired education goals, preferences, and career paths • Qualify acceptance probability generated from online credentials for prospective students before submission • Submit prospective students’ results into the desired school's database for the school’s academic admission comprehensive review • Enter and submit search result information into an online database for payment from colleges and universities

• Contracted to work for Instagram rating and monitoring advertisements sent to users • Using a mobile device, score ads based on accuracy, entertainment, and relevancy for various items and topics • Report grammatical errors, visual errors, lack of relevance and appropriateness for the age of viewers • Research information supplied in the advertisements to confirm the accuracy and truth of product information

• Interviewed and hired job applicants; thoroughly trained new employees • Responsible for daily management of operations; customer service, supervised employees and animals • Customer relations, booking appointments, scheduling meetings, and organizing city-wide events • Handled and remedied customer communication for positive or negative feedback • Conducted thorough online research for the latest dog boarding trends to update operation policies • Created and updated an employee handbook consisting of rules, regulations, and operating procedures • Marketed the company through various mediums including in-person events and online sources such as Twitter, Instagram, and Facebook • Updated company QuickBooks files daily • Responsible for supervising and processing payroll for more than 60 employees • Responsible for creating and maintaining employee schedules for more than 60 employees • Worked daily with Gingr software, K9Bytes Software, Microsoft Word, and Excel I worked at Dog Day Afternoon from January 2003 to October 2010 and from February 2014 to January 2016.

• Implemented marketing plans for two boarding facilities owned and operated by one owner • Managed boarding and kennel employees for both facilities • Customer Relations and Reception – booking appointments, appointment reminder phone calls, entering new clientele into the database, and updating current client information • Created new ideas for marketing, facility remodeling, and employee guidelines and boundaries • Interviewed and hired new employees; trained and instructed new and current employees • Created and maintained employee safety and responsibilities manual • Established and maintained customer rapport; remedied complaints to customer satisfaction

• Personally researched, authored, and constructed over 1,000 published articles for Demand Media Studios/Ehow.com based on Animal Health & Wellness, Home & Garden, Technology, DIY Projects, Repairs, and Crafts • Created informative and easy-to-follow instructive guides for various projects, tasks, and life situations • Conducted thorough research to provide informative, current, valid, and useful information to provide accurate content • Created and composed online articles such as: “How To” projects, product reviews, and product troubleshooting, along with reviewing hotels and restaurants for travelers and writing reviews for books • Responsible for selecting topics and creating content through internet research • Edited and formatted articles, books, and blurbs for publishing • Copy editing, proofreading, and fact-checking editor

• Interviewed and hired job applicants; thoroughly trained new employees • Responsible for daily management of operations; customer service, supervised employees and animals • Customer relations, booking appointments, scheduling meetings, and organizing city-wide events • Handled and remedied customer communication for positive or negative feedback • Conducted thorough online research for the latest dog boarding trends to update operation policies • Created and updated an employee handbook consisting of rules, regulations, and operating procedures • Marketed the company through various mediums including in-person events and online sources such as Twitter, Instagram, and Facebook • Updated company QuickBooks files daily • Responsible for supervising and processing payroll for more than 60 employees • Responsible for creating and maintaining employee schedules for more than 60 employees • Worked daily with Gingr software, K9Bytes Software, Microsoft Word, and Excel I worked at Dog Day Afternoon from January 2003 to October 2010 and from February 2014 to January 2016.