Ashley Herring Email & Phone Number

- Call insurance companies and obtain benefits- Insurance portal access- Respond to phone calls and emails regarding request process- Works directly with multiple insurance websites submitting authorization online request- Uses available tools to ensure the appropriate level of benefit, pre-certification and authorization details obtained- Enter correct ICD -10 codes for medical authorization- Assists in gathering documents for authorization requests- Responsible for noting all accounts in patient account and noting any additional information needed regarding authorization- Enters and update referrals as required- Notifies the patients, physicians of any financial responsibility of services provided and services that are out of pocket cost- Follow up on the status of authorization request to ensure number of visits approved by insurance company- Fax clinicals to insurance company to obtain authorization- Maintain patient and hospital confidentiality

- Scheduling and confirming appointments- Obtaining pre-certification- Talk to insurance companies to see if medical necessity for the patient to get MRI/PET/CT- Provide insurance companies with procedure or services with diagnoses code- Document outcome of the call I the patient chart- Correspondence with the nurses and doctors- Coordinate travel arrangements within the hospital- Fax clinical to outside facilities- Check/out patients

- Answer phone calls and emails- Help patient schedule appointments- Collect and store medical information from patients- Create a welcoming environment in the front office- Preparing patients examinations- Take vitals including blood pressure, height, weight, and reason for visit- Clean and sanitize tools and equipment daily- In office/remote position

- Access insurance websites to check patient benefits- Verify patients’ insurance prior to patient appointment- Collect copayments and coinsurance amounts- Daily use of the fee schedule- Answering incoming calls- Ensure all patients are informed of their upcoming copayments and outstanding balances- Issuing bills, receipts, and invoices- Referrals- Access to websites to retain pre-cert information to get prior authorizations

- Operate communication systems such as telephone, switchboard, and intercom- Answering incoming calls, greeting callers, providing information transferring call and/or taking messages- Routing emergency calls appropriately- Distribute mail and faxes on daily basis- Ability to react calmly, professionally, effectively in stressful or emergency situations- Working front desk personnel and performing office tasks- Referrals

- Answering phones in a professional manner and routing calls as necessary- Provided excellent customer service- Collects and copies insurance cards and other patient documents- Operating the credit card machine and handling payments- Confirmed and verified insurance and copayments- Keep a safe and clean reception area by complying with procedures, rules and regulations- Referrals

- First person of contact in the office- Collects and copies insurance cards and other pertinent documents- Follows HIPAA, compliance, privacy and confidentiality standards- Operating the credit card machine and handling payments- Ability to react calmly, professionally, effectively in stressful or emergency situations

- Answering phones- Scheduling appointments accordingly- Collected copays and balances- Escribe a medication in the computer systems with physician’s approval- Helped MA with the physicians- Provided excellent customer service- Referrals- Delivered the mail in office

- Answering phones in a professional manner- Routing calls as necessary- Provided excellent customer service- Scheduled patient appointments- Confirmed patient appointment- Referrals