- Faithfully execute the business plan, achieving or exceeding planned P&L objectives.- Lead, manage, and hold the leadership team accountable for achieving agreed-upon commitments.- Integrate all major operating functions of the business. Ensure everyone is rowing together in the same direction. Model the way– always working toward the greater good of the business.- Resolve issues effectively—seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner. Ensure the leadership team is healthy, functional, and cohesive.- Ensure that everyone is truly following and adhering to the company’s core processes and operating system with consistency. Demonstrate effective project management skills.- Dependably demonstrate a relentless obsession with values alignment, focus, simplicity, and clarity.- Effectively collaborate with the CEO/Visionary and stay on the same page. Maintain a high level of mutual respect with the CEO/Visionary. Realize the unique contributions and ideas that the CEO/Visionary has and filter and translate those ideas into functional plans for the company.- Confirm that all key messages are properly and consistently cascaded across the organization. Inherently ensure that everyone is in the know. Verify that a high level of effective communication exists throughout the organization.

- Working closely with the CEO on a vast array of company decisions ranging from branding to hiring.- Oversee, develop and report on company goals and KPIs.- Evaluate processes and procedures across all departments to ensure efficiencies.- Manage the Operations and Human Resources teams.- Vetting, launching, and maintaining all technologies such as email systems, CRM, ERP, and website platforms.- Develop and implement a pipeline for all marketing campaigns.- Oversee marketing and IT contractors.

- Developed intricate inventory planning processes for both wholesale and e-commerce customers.- Managed relations with overseas and domestic vendors.- Handled all purchasing for wholesale and e-commerce customers.- Managed purchase orders throughout the manufacturing, shipping, and allocation process.- Developed and oversaw the quality control process for all products.

- Introduced Asana project management software to the company as a whole.- Established, launched, and managed a pipeline for the development of all-new product designs (200+ projects per year).

- Proactively managed CEO’s complex and ever-changing calendar (resolving conflicts, securing materials, etc.) while anticipating the CEO’s needs. Worked closely with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately.- Organized and prioritized large volumes of emails, calls, and requests to determine what information requires the CEO’s immediate attention.- Acted as a "barometer," having a sense of the issues taking place within the organization, keeping the CEO updated.- Planned and coordinated quarterly board meetings and dinners.- Coordinated all travel arrangements for the airline, hotel and ground transportation as needed. Create travel itineraries, making changes before and during trips as required. Compile documents for travel-related meetings.- Prepared and edited correspondence, communications, presentations and other materials.- Planned and coordinated quarterly executive retreats.- Managed, tracked and processed all expenses.- Handled personal errands, events, and projects as needed, working closely with the CEO’s wife to ensure calendars are in sync.

- Assisted Executive Director and Board in creating the annual organizational budget and monitored cash flow to fund operations, maximize investments, and increase efficiency.- Managed all bookkeeping using QuickBooks: processed accounts receivable/payable, reconciled monthly activity, administered payroll, filing state and federal taxes.- Designed and implemented office policies by establishing standards and procedures; measured results against standards; made necessary adjustments.- Maintained office staff by recruiting, selecting, orienting, and training staff and volunteers.- Supported management and coordination of fundraising events.- Developed and maintained the website and volunteer databases.- Maintained and broadened social networking to benefit the organization.- Oversaw graphic design process of all marketing and educational material.

- Directed and coordinated activities concerned with the production, pricing, and sales of services.- Managed staff, prepared work schedules and assigned specific duties.- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and determine areas needing improvement.- Established and implemented departmental policies, goals, objectives, and procedures, conferring with executives and management as necessary.- Determined staffing requirements; interviewed, hired and trained new employees, and/or oversaw those personnel processes.- Recommended locations for new facilities and oversaw the design of facilities.- Website project management; accomplished web project objectives by establishing project scope; designing and delivering solutions; leading team members.- Traveled to franchise partners to oversee the start of new hospital contracts, policy introduction, and training of staff.- Prepared visual presentations and products by designing art and copy layouts.- Managed brand appearance to ensure that all products and services resonated with company’s current and potential customers.

- Enhanced the executive’s effectiveness by routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.- Maintained the executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.- Represented the executive by attending meetings in the executive’s absence; speaking for the executive.- Maintained customer confidence and protected operations by keeping information confidential.- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.