Ashley Jimenez Email and Phone Number

Responsibilities include hiring, training and supervising all agency case management staff and assisting as needed in the hiring process of non-case management departmental staff. Ensuring continual funder compliance with regards to case management service provisions and facilitating the preparation for all funder audits. Keeping up-to-date with all changes and improvements to Client Track, the city’s tracking system so as to provide guidance and assistance to staff. Creating and developing departmental policies and procedures as well as working cross-collaboratively to assist with the development and updating of agency-wide standards and practices. Cultivating outside partnerships to further enhance the agency’s mission. Implementing, overseeing and evaluating our Home4Good Program. Participating in Office of Homeless Services, Department of Behavioral Health and Intellectual Disability, City of Philadelphia and Shelter Provider working groups to address clinical barriers to services city wide. Staying abreast to the trends of those experiencing homelessness in an effort to break cycles of poverty and provided best practice services.

Responsibilities include hiring, training, and supervising a team of 6 medical case managers, 1 intake case manager, and 1 administrative staff member. Coordinating day-to-day office operations at the agency’s West office to include addressing clinical and facilities issues. Assisting in the development, implementation, and evaluation of our Chronic Illness Case Management Program. Working as part of the Quality Improvement Committee to ensure best practices in service provisions. Participating as a member of the Ryan White Planning Council and AIDS Watch delegate. Functioning as the direct services liaison between Action Wellness and our on-site medical clinic Annex West. Liaison responsibilities entail serving clients using two separate EMR/ HER (CAREWare & Centricity), collaborating with clinic to establish and maintain procedures and policies that promote positive patient health outcomes, working with development teams from both agencies to expand patient capacity, tracking and ensuring continuity and effectiveness of patient care.

Responsibilities included managing a caseload of 30-35 adults experiencing co-occurring disorders of chronic mental illness and substance abuse. Role entitled assessing client need, linking clients to medical, mental health, and addiction services, and providing resources to address barriers to care. Tracked and documented health outcome improvements through improved coping mechanisms, response flexibility, health literacy, and personal goal setting.

Responsibilities included managing a caseload of 40-45 clients generally living below the poverty line as well as the supervision of 1 assistant case manager. As case manager my role entailed completion of biopsychosocial assessments, service care plans, and treatment adherences. Tasks also consisted of maintaining regular and consistent client contact, attending bi-annual medical appointments with clients and providers, and linkage to housing, food, financial, and other resources as needed. Supervisory duties included chart and report reviews as well as timely documentation of supervision notes and addressing clinical issues as they arose.