Ashley Johnson Email & Phone Number

Austin, Tx, Us

United States

Manage daily aging report by monitoring and following through on collection to assure that delinquentaccounts are worked based on priority in a timely manner then properly notatedDevelop and maintain positive working relationships with all new and existing businesses withinassigned A/R portfolioReconcile past due balances, with clear and concise communication to customers, sales staff, andmanagement to resolve disputed balancesResolve disputed and unapplied items on the customer accountsMake recommendations for setting up customer payment plans, placing customer accounts on holdand accounts to be placed with 3rd party collections and bad debtPerform other collection related duties as required by managementFollow all established policies and procedures Organize and interpret data as well as communicating analytic results/recommendationsManage multiple tasks simultaneously to completion with sound business judgmentReview customers on credit hold and released orders per company policy guidelinesSpecial projects as assigned

United States

Proactively perform collection activities on past due balancesManage deductions for all assigned accountsApply customers payment accurately per their remittanceReconcile accounts, including unapplied cash and creditsValidate all shortage claims buy gathering supporting documents (PODs, Delivery Receipts etc.)File disputes on all invalid deductions with customerFile carrier claims as neededMonitor customer portals to ensure accurate transmission of invoicesCommunicate with sales and customer operation teams on reconciliation questions and account follow-upsWork closely with the Supply Chain and Operations team to help minimize penalties for noncomplianceAddress short pay and credit memo requirements with proactive follow upRecommend accounts for turnover to a collection agency with supervisor/manager in a timely fashionResearch and resolve any payment discrepancies

Austin, Texas, United States

Monitor the invalid, rejected, and denied claims/invoices populated by the clearing houseWork Accounts Receivable reports per personal action plan beginning with accounts >120 startingwith top dollar then working in descending orderResearch claim/invoice denial reasons and take appropriate follow up action for resolutionRespond to all correspondence received regarding balances on account via email, mail, or telephoneContact insurance companies for payment status on past due invoices and assess the reason for nonpayment on certain claimsProcess client paymentsAssist clients with payment plans as neededGenerate and verify invoicesMaintain thorough and accurate notes on all accounts worked

Austin, Texas, United States

Assist in making outbound calls both manually and through an auto-dialing systemProcess payments by phone in the form of ACH and credit or debit cardDirect, lead, train and motivate a group of collectors, assistant managers and support staff on thetimely collections of accountsDesign, implement, and ensure staff maintains effective call and collections strategiesEvaluate performance and recommend new strategies for performance improvements.Assign workloads and manage schedules to ensure phone coverageEnsure legal compliance with federal, state, company and client regulationsIdentify areas of improvements and concerns and accordingly develop action plansAdminister appropriate disciplinary/corrective action in accordance with company policyStart, stop, reset, and create dialer campaigns in dialer system called Five 9Handle call escalationsQA notes and account movementVerify receipt of all documents per company's purchase agreementRequest all missing media from original creditorGather, sort, and distribute documentation to outside agenciesEnsure all Bill of Sales and Chain of Titles are correctProcess media request from agencies for account placedRespond to collection disputes with supporting documentationProcess Cease and Desist requests accordinglyCreate and send all Redacted Sales Files to agencies for account placed for legalScan and rename documents as needed