Ashley Townsend Email & Phone Number

Augusta, Georgia, United States

Fort Shafter, Hawaii

Primary Domains of Focus: Security, Network Infrastructure, IT Service Delivery and Vendor ManagementIn this position, I spent a lot of time leading, training, mentoring as well as being led, mentored and trained. I developed and maintained several standard operating procedures for many of our technical processes. I contributed to the recommendations of the purchase of software and equipment. I helped with the life cycle process. I created and maintained documentation of all processes… Show more Primary Domains of Focus: Security, Network Infrastructure, IT Service Delivery and Vendor ManagementIn this position, I spent a lot of time leading, training, mentoring as well as being led, mentored and trained. I developed and maintained several standard operating procedures for many of our technical processes. I contributed to the recommendations of the purchase of software and equipment. I helped with the life cycle process. I created and maintained documentation of all processes and procedures for acquisitions, training, and more. I helped maintain a share point site for the division and maintained an internal ticketing system to quickly address and account for employee technical requests and issues. Show less

Fort Polk, Louisiana

Fort Gordon, Georgia

Domains of focus: Security and Network Infrastructure-Help to create and test images for use throughout the organization-Ensure enhanced security posture by reviewing scans, communicating deficiencies, mitigating when possible, performing SCAP scans with SSPs, and stigging-Installing and modifying software

Primary Domains of focus: It Service Delivery, Network Infrastructure and SecurityIn this position, I helped to start a global service desk from nothing. I helped train, evaluate, mentor, and manage over 200 employees in different locations. I developed several training processes for many different softwares and applications. I created schedules for a 24/7 365 service desk resulting in an average 97% AQL. I established rapport with all those appointed under me building a… Show more Primary Domains of focus: It Service Delivery, Network Infrastructure and SecurityIn this position, I helped to start a global service desk from nothing. I helped train, evaluate, mentor, and manage over 200 employees in different locations. I developed several training processes for many different softwares and applications. I created schedules for a 24/7 365 service desk resulting in an average 97% AQL. I established rapport with all those appointed under me building a solid trust relationship resulting in my team being identified as the best on the contract.I helped establish several technical processes for the creation and maintenance of user accounts. I refined the onboarding and off-boarding process to make the removal and acquisition of employees seamless. Show less

Primary Domains of focus: Security and Network Infrastructure

Master Of Science - Ms, Cyber Security

Primary Focus: Security

Bachelor Of Arts - Ba, Human Development

High School Diploma