Responsible for leading the Capital Planning, Operations, L&D, PMO, Risk & Compliance and Program Project Delivery Teams for the Bank of America Account.

● Lead PMO program initiatives, system transitions, innovations and integrations within the PDS Team● Learning & Development - Design, build and lead all Project Management Trainings, both existing and new hire onboarding● Monitor Key Performance Indicators, analyzing overall performance and identifying opportunities to improve efficiencies● Partner with Business Intelligence to create relevant reporting and dashboards specific to the PDS Team● Governance - perform ongoing audits for obligated control documents, including partnership with internal and externalauditors● Develop, own and maintain all PDS playbooks, process documents, quick reference guides, and project managementresources● Manage the performance, development and career growth of PMO operations team

Program Management: Ownership of Cost Saves, Lessons Learned, Quarterly Newsletters and Communications● Manage, coach and development the operations team of project coordinators that support the Capital One RegionalPortfolio● Drive innovation, technology transformation and system integrations on behalf of the Project Management team, lookingholistically at the value add for various accounts and the larger PDS corporate team● Build and lead PMO learning and development trainings for each calendar year● Subject matter expert for PDS systems (Clarizen, OpenSpace, Report Wizard, Spend)● Own and maintain a Design & Construct SharePoint site which includes playbooks, process documents, QRGs,communications and more● Capital Planning delegate for Capital One Regional Portfolio which includes new project creation, reground, cash flow anddata quality● Audit - monitor and audit PDS client driven requirements which include closeout, budget, H&S and handover

• Strategic Planning: delivering industry standard, best practice, and streamline processes• Subject Matter Expert for Admin and Retail Move Management • Subject Matter Expert for International Portfolio • Develop and implement end to end process improvement • High focus on change management, operational risk and controls • Fostering partnership between various teams (Move Management, Occupancy Planning, Facility Management, Project Management)• Ensuring alignment between Facility Partners (JLL/CBRE) and remaining one voice for delivering excellent customer experience• Monthly reporting including but not limited to, KPIs, total volume, project volume, cycle time, client sat, gearing/staffing models • Responsible for onboarding, communications, and training for US RPM Team • Manage a direct team and oversee entire RPM team efforts

Sr Relocation Project Manager – Bank of America July 2017-March 2018• Plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required.• Proactively manage project-related issues• Key player in the One Team Retail Initiative, deploying specialists in approx. 200 sites per month • Fostering relationships with key branding, merchandising, furniture, and technology vendors • Ensuring alignment across multiple services to meet client project deliverables

• Single Point of Contact for moves and small projects within Carolinas and Canada footprint• Facilitate communication between stakeholders, various Lines of Business, and Service Lines • Govern and vet high volume churn moves in hub location • Engage facility managers and vendors as needed for move execution • Ensure move processes are managed in accordance with the client’s and Jones Lang LaSalle’s policies and procedures

• Lead diverse administrative functions across the entire Global Corporate Services LOB. Functions include Discovery site management, Sharepoint ownership, compliance reporting, and managing multiple mailboxes (GCS System Audit, GCS Corporate, GCS ESAT, and IGEN). • D&I ESAT Support- Logistics planning and coordination of two GCS community service weeks, town hall volunteer events, and monthly council meetings. Create and manage overall GCS recognition and ESAT budgets, run usage, and provide senior leadership with monthly/quarterly summary presentations. Editor for the Diversity, Inclusion and Engagement Newsletter produced on a monthly basis. Develop a communication plan, create and send all communications as they relate to D&I ESAT • SPOC Space Manager- Manage space for the P hierarchy within the US footprint. Functions include coordinating moves, MAC requests, seat allocations, and NIS/Manhattan updates. Facilitates and / or resolves planning issues identified by our LOB based on current and future space needs. Maintain floor plans (including seat assignments, occupancy, and vacancy). Participate in project and move coordination planning meetings as they align to restack and / or shedding space. Maintain ongoing relationships with JLL and other SPOC LOBs. Work with employees from start to finish ensuring completion of all moves. • SPOC PM- Perform quarterly reviews including SAM, BAND 0-2, and revocation Repository. Support annual reviews for managers by providing research, follow-up, and revocation. Manage a team of SPOCs across Global Corporate Services

• Business Continuity Coordinator/RST- quarterly plan updates including plan approvals and call tree updates• ESAT/D&I Support- GT&O/CFO Editor of GT&O Newsletter, GT&O Recognition Champion/Budget Reporting, CB T&O Career Development Lead, CBT&O Communication Lead

• Responsible for building, maintaining, and improving the customer vendor relationship for all B2B accounts• Consistently provided excellent customer service through use of creating proposals, analysis, and delivering presentations of products and services on an independent level. • Daily management of customer relations and accounts to include; resolution of customer issues, billing errors/disputes, contract dates, plan changes, and any necessary and new upcoming changes• Responsible for B2B financials, setting sales goals, monthly sales reports, contact submissions, along with equipment levels and invoices• Use of 8 track system; Funnel management, SalesNow, Internal & External Prospecting, Rules of Engagement, and Tools & Resources. • Take initiative and responsibility to work independently with clients to identify and demonstrate need for products and services, not offered by carrier, that potentially cause a loss in customer base

• Developed new hire/staff guidelines; recruitment process, responsible for sales training, company procedures and guidelines, disciplinary action and termination • Demonstrated effective leadership; managed a staff anywhere from 4-40 employees with 12 store locations, coaching and mentoring staff, driving winning sales results, recognizing opportunity in associates, and provided feedback to increase overall job performance• Development of marketing strategies; plan, coordinate, and manager events both on and off site