Ashley Kellison Email & Phone Number

• Architect, develop, and implement customized Salesforce solutions to meet business requirements, including configuring objects, fields, layouts, flows, workflows, process builder, and validation rules.• Designed and built highly functional flows with advanced formulas to calculate price increases for multi-year subscriptions.• Customized territory owners on objects outside of accounts and contacts leveraging flows, apex, and metadata.• Conduct UA testing groups in the Sandbox instance and organize testing materials to ensure all projects function and perform as expected to be released to production.• Serve as the primary point of contact for troubleshooting and resolving Salesforce-related issues and escalations.• Stay current with Salesforce updates, releases, and best practices to optimize system performance and functionality.• Implement and maintain Salesforce integrations with third-party applications, such as marketing automation tools and customer support platforms.• Design dynamic page layouts and functionality that enhance visibility and access to data.• Conduct user training sessions and create documentation to support Salesforce adoption and usage.• Designed and built a Salesforce help page to promote self-learning which contained videos, documents, and links to useful resources using apex and visualforce.• Collaborate with stakeholders to gather requirements, analyze business processes, and provide strategic recommendations for Salesforce enhancements.• Perform data migration, data cleansing, and data maintenance activities using Salesforce Data Loader• Customize Salesforce reports and dashboards to provide insights into sales performance, pipeline, and customer engagement metrics.• Managed all aspects of Salesforce administration, including user management, security configuration, data management, and customization.

Washington D.C. Metro Area

• Responsible for ongoing Salesforce best practice training and materials to internal departments and new employee orientation• Provide high quality support both through email and ticket system• Organizes task forces based on user stories on any developing projects leveraging Salesforce sandboxes• Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization• Database deduping and cleansing• Responsible for ongoing system functionality, maintenance, accessibility and updates • Customize Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards• Manages and creates Visualforce emails with understanding of HTML and basic apex coding• Manage mass imports and exports of data through dataloader

Washington D.C. Metro Area

• Compile important medical data through computer-based applications• Build dashboards and reports through the platform Salesforce Lightning to analyze data in terms of financial and operational goals.• Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, validation rules, etc• Utilize Agile mentality where cases are built and assigned collaboratively through assignment and escalation rules. • Construct analysis reports utilizing Microsoft Excel, giving recommendations to be sent to a quality committee • Assist with credentialing and recognizing organizations, along with physicians, when they meet the appropriate standards of care • Develop a recommended path for each practice to attain recognition based on a practice’s submitted information and conversations about these and other potential topics such as their specific challenges, an assessment of where the practice stands compared to the requirements of recognition, the practice’s desired timeline for recognition, and the resources available for the practice to commit to the process.• Develop and conduct training sessions and create and update training materials.• Assist accounting with financial reconciliation for audits as wells as adjust and apply balances for contracting employee payroll• Managed vendor relationships to support resources and systems, overseeing their processes and documentation accuracy, efficiently and economically

• Evaluated resumes and test scores, conducted interviews, and onboarded applicants for various positions, utilizing Equal Opportunity and Affirmative Action guidelines• Filed and organized all hard copies of records, as well as inputted all data into computerized systems such as Taleo and HireRight programs• Updated job descriptions to the current organizational needs as well as managed social networking platforms• Processed all new hire documentation and paperwork from field personnel to ensure accuracy and completeness• Maintained daily business operations while assisting with internal and external inquiries• Identified financial goals which included organizing and performing team meetings to develop action plans. • Developed, implemented and monitored varied human resources management approaches to attain organizational goals

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Degree, Health/Health Care Administration/Management