¨ Advanced Salesforce Certified Administrator with 5+ years of experience leveraging and architecting the Salesforce instances between 200 and 500 employees.¨ Experience in various managerial roles with large businesses in healthcare and tech industries, highly concentrated with responsibilities in financial analysis, operational analysis, and various data analytics, supervising staff, setting project initiatives, and enhancing efficiencies to complete projects within critical deadlines.¨ Trained and mentored 500+ employees in Salesforce and built a custom help page that users can access to find videos, guides, and links for self-learning initiatives.¨ Assesses, analyzes, and implements agile design and delivery process improvements and efficiencies to reduce waste and maximize intrinsic product or service value for both internal and external customers, enhancing customer satisfaction, marketability, and corporate profitability.¨ Expert level in designing and building flows for projects such as price increase components on products for year multi-year contracts and custom territory ownership through metadata and apex.¨ Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, validation rules, flows, etc¨ Develop and maintain reports, dashboards, and sharing rules within Salesforce to improve visibility to activities, pipeline and forecast.¨ Utilized as a trusted and knowledgeable resource by all levels of management, peers, and clients, to provide clarity of thought, sound judgement, formulating well-informed, intelligent solutions based in operational and data-based challenges, when others cannot.¨ Proficient in all aspects of professional development including interviewing, training, onboarding, mentoring, setting goals, objectives, assignments, and monitoring individuals and the team for progress towards the attainment of project milestones. ¨ Works well independently or collaboratively in a team environment.
Listed skills include Data Analytics, Credentialing, Microsoft Office, Human Resources, and 5 others.
