-Served as the primary point of contact for assigned enterprise-level clients, establishing and maintaining strong relationships to drive customer satisfaction-Collaborated with the sales team to secure $30,000 in upsell revenue within existing accounts during the fiscal year.-I proactively supported my customers by driving business outcomes, and identifying opportunities of improvement.-Conducted a training sessions and webinars to educate clients on new features, best practices, and industry trends.-Implemented a customer feedback loop, resulting in a positive increase of client suggestions for product updates and enhancements.

- I closed over a million dollars of business within one fiscal year.-I won multiple trips for achieving the top 10 sales performers in 2016, 2018 and 2019.-Built and maintained key relationships for the largest assosications to visit Austin. -Develop and implement strategic sales plans aligned with Hyatt’s objectives, market trends, and customer needs.-Managed a team of 3 sales managers and 3 sales representatives. -Conduct regular sales meetings to review performance, set targets, and address challenges, fostering a collaborative and results-driven team culture.