• Shape operational compliance strategy as a key member of senior management team• Serve as client subject matter expert for multi-business operation with 50% increase in contracts• Facilitated in Company-wide objectives as liaison between interdepartmental group within company• Utilize SQL database and Microsoft office to extract, manipulate and analyze data to meet company needs• Conduct and analyze external and internal audits• Developed internal auditing guide, procedures and tracking of all audits• Interpret regulatory and client expectations for deployment to operational staff. • Direct strategy development and deployment for new business lines• Create and implement operating model for underperforming teams to maximize efficiencies• Provide direction for product/process life cycle development• Design new and/or change existing processes, which support efficiency and cost-effective core function processes • Strategize with Executive staff to meet company objectives• Organized and executed a multi-function audit while traveling to different company locations (Atlanta)• Lead corporate lean initiative that led to 80% cost reduction• Influenced management team to a 50% improvement in audit scoring within a three-month window in 2018

• Directed the activities of administrative department that provided operational support for two contracts • Executed and managed long and short-term department productivity strategies to exceed company and client expectations• Managed the development and ongoing enhancement of administration processes and standards • Performed monthly competitive analysis by interpreting client rankings• Led initiatives in training, compliance, inventory management and process improvement• Managed multiple large projects including assisting with an operation expansion in Ohio • Oversaw all correspondence and communication with borrowers• Served as first point of contact for day-to-day communication between Operations and client• Responded to general client inquires on behalf of FAMS

• Responsible for managing a team of 5-15 employees • Assisted in the training and development of new and tenured employees• Assisted with implementing several departmental changes and process improvements• Served as local subject matter expert for rehabilitation and consolidation programs• Coordinated client audit logistics • Provided a second voice to borrowers to secure payments

• On-boarded new clients • Developed and maintained policies and procedure for the operation and administrative teams. • Completed administrative tasks such as but not limited to maintenance of the rehabilitation program, administrative wage garnishment, and consolidation program• Managed incoming and outgoing correspondence, and resolution of non- monetary producing accounts.