Ashley Le Email & Phone Number

Sterling Heights, Michigan, United States

• Managing over 150 accounts with over $200,000 collected from overdue invoices which reduced 25% of outstanding aging• Actively communicating with customers regarding account status, and resolving billing issues, resulting in a 20% improvement in the payment process• Updating customer accounts using Prelude and Yooz streamlining invoicing procedures and reducing entry errors by 15% ensuring accuracy records • Assisted in preparing month-end closing reports with the accounting manager and CFO reducing report preparation time by 10%

East Lansing, Michigan, United States

Troy, Michigan, United States

· Trained and supervised new cashiers on proper cash handling, customer service protocols, and efficient POS system operation, leading to a 25% reduction in transaction errors· Ensured excellent customer service, resolving 95% of complaints on the spot, enhancing overall customer satisfaction · Shadowed the owner to gain insights into operational efficiency, contributing ideas to streamline ordering processes and implementing new marketing strategies, resulting in a 15% increase in brand awareness

Sterling Heights, Michigan, United States

• Collaborated with coworkers to create an efficient work environment, resulting in faster order completion and higher quality standards• Improves communication skills by effectively managing customer orders, contributing to a smoother customer flow, and improving service• Led shifts and worked closely with managers to prioritize and delegate tasks, ensuring smooth daily operations and timely completion of end-of-day duties

Bachelor'S Degree, Economics, Junior

Activities and Societies: Phi Chi Theta

High School Diploma