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Ashley Marshman Email & Phone Number

Head of Customer Service | Senior Leader | Performance Turnaround | Business Transformation at Southern Water
Location: United Kingdom, United Kingdom, United Kingdom 8 work roles 3 schools
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Current company
Southern Water
Role
Head of Customer Service | Senior Leader | Performance Turnaround | Business Transformation
Location
United Kingdom, United Kingdom, United Kingdom
Company size
1601 employees

Who is Ashley Marshman? Overview

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Quick answer

Ashley Marshman is listed as Head of Customer Service | Senior Leader | Performance Turnaround | Business Transformation at Southern Water, a company with 1601 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ashley Marshman.

Ashley Marshman previously worked as Head of Customer Service at Southern Water and Chief Customer Officer at Southern Water. Ashley Marshman holds Mini Executive Mba, Business Administration And Management, General from University Of Chester.

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Southern Water

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Profile bio

About Ashley Marshman

An experienced leader and professional. I'm a highly effective communicator that loves to work with people.

Current workplace

Ashley Marshman's current company

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Southern Water
Southern Water
Head of Customer Service | Senior Leader | Performance Turnaround | Business Transformation
worthing, west sussex, united kingdom
Website
southernwater.co.uk
Employees
1601
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8 roles

Ashley Marshman work experience

A career timeline built from the work history available for this profile.

Head Of Customer Service

Current
Southern Water
  • Senior lead responsible for the end to end multi-channel operation for our customer’s including:
  • Customer Complex Case management
  • Billing, water and waste customer contact channels including complaints, social media, voice and digital.
  • Key customer and stakeholder engagement
  • Wholesale market services for business water retailers
  • Customer and user digital product development and delivery Co-chair of our LGBTQ+ Employee Resource Group
Nov 2022 - Present

Chief Customer Officer

Southern Water

Interim exec responsible for Southern Waters total relationship with its customers.

Aug 2024 - Sep 2024

Head Of Business Customer Services

Southern Water

Brighton, United Kingdom

  • Senior lead responsible for the end to end multi-channel operation for business customer’s including:
  • Future housing growth to inform network investment planning
  • Developer Services for housing developers, NAVs & Self lay customers
  • Key customer and stakeholder engagement
  • Wholesale market services for business water retailers
  • Customer and user digital product development and delivery
Apr 2019 - Nov 2022

Head Of Wholesale Services

Southern Water

Durrington, West Sussex, United Kingdom

Senior lead responsible for preparing and transitioning Southern Water’s wholesale market operations through the deregulation of the business retail market.

Apr 2016 - Mar 2019

Technical Planning & Scheduling Manager

Southern Water

Accountable for the effective planning, scheduling and dispatching of proactive and reactive maintenance tasks on Southern Water's assets across Wastewater Infrastructure, Wastewater Non-Infrastructure, MEICA, Water Infrastructure and Water Non-Infrastructure functions.

Sep 2013 - Mar 2016

Contact Centre Team Manager

Southern Water

Leading a 90 seat contact centre with 6 direct reports. Achieving performance results through people, with focus on employee and customer engagement. Working as part of an industry leading metering programme, whereby 92% of Southern Waters customers will be metered by 2015.

Sep 2010 - Aug 2013

Panel Member

Market Operator Services Limited (Mosl)

London, United Kingdom

Covering short term absence, I represented trading parties on the water industries non-household change panel

Nov 2017 - Jan 2018
Team & coworkers

Colleagues at Southern Water

Other employees you can reach at southernwater.co.uk. View company contacts for 1601 employees →

SS Sarah Smith Sarah Smith Colleague at Southern Water Greater Brighton And Hove Area, United Kingdom View → DM Durga Moktan Durga Moktan Colleague at Southern Water Greater Brighton And Hove Area, United Kingdom View → ER Emma Rintoul Emma Rintoul Colleague at Southern Water United Kingdom, United Kingdom View → PE Penelope Eley Penelope Eley Colleague at Southern Water Greater Brighton And Hove Area, United Kingdom View → PH Peter Hughes Peter Hughes Colleague at Southern Water Bengaluru, Karnataka, India, India View → SM Samuel Mcdonagh Samuel Mcdonagh Colleague at Southern Water Worthing, England, United Kingdom, United Kingdom View → NR Nathan Rodwell Nathan Rodwell Colleague at Southern Water United Kingdom, United Kingdom View → NM Nick Merrison Nick Merrison Colleague at Southern Water Greater Portsmouth Area, United Kingdom View → RP Rachel Pugh Rachel Pugh Colleague at Southern Water Greater Brighton And Hove Area, United Kingdom View → MB Mike Bauer Mike Bauer Colleague at Southern Water Brighton, England, United Kingdom, United Kingdom View →
3 education records

Ashley Marshman education

A Level, English Language And Literature, Media Studies, Spanish And Law

Worthing College

Italian Language And Literature

Bhasvic
FAQ

Frequently asked questions about Ashley Marshman

Quick answers generated from the profile data available on this page.

What company does Ashley Marshman work for?

Ashley Marshman works for Southern Water.

What is Ashley Marshman's role at Southern Water?

Ashley Marshman is listed as Head of Customer Service | Senior Leader | Performance Turnaround | Business Transformation at Southern Water.

Where is Ashley Marshman based?

Ashley Marshman is based in United Kingdom, United Kingdom, United Kingdom while working with Southern Water.

What companies has Ashley Marshman worked for?

Ashley Marshman has worked for Southern Water and Market Operator Services Limited (Mosl).

Who are Ashley Marshman's colleagues at Southern Water?

Ashley Marshman's colleagues at Southern Water include Sarah Smith, Durga Moktan, Emma Rintoul, Penelope Eley, and Peter Hughes.

How can I contact Ashley Marshman?

You can use AeroLeads to view verified contact signals for Ashley Marshman at Southern Water, including work email, phone, and LinkedIn data when available.

What schools did Ashley Marshman attend?

Ashley Marshman holds Mini Executive Mba, Business Administration And Management, General from University Of Chester.

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