Ashley Marshman Email & Phone Number

Senior lead responsible for the end to end multi-channel operation for our customer’s including: • Customer Complex Case management• Billing, water and waste customer contact channels including complaints, social media, voice and digital.• Key customer and stakeholder engagement• Wholesale market services for business water retailers • Customer and user digital product development and delivery Co-chair of our LGBTQ+ Employee Resource Group

Interim exec responsible for Southern Waters total relationship with its customers.

Brighton, United Kingdom

Senior lead responsible for the end to end multi-channel operation for business customer’s including: • Future housing growth to inform network investment planning• Developer Services for housing developers, NAVs & Self lay customers • Key customer and stakeholder engagement• Wholesale market services for business water retailers • Customer and user digital product development and delivery

Durrington, West Sussex, United Kingdom

Senior lead responsible for preparing and transitioning Southern Water’s wholesale market operations through the deregulation of the business retail market.

Accountable for the effective planning, scheduling and dispatching of proactive and reactive maintenance tasks on Southern Water's assets across Wastewater Infrastructure, Wastewater Non-Infrastructure, MEICA, Water Infrastructure and Water Non-Infrastructure functions.

Leading a 90 seat contact centre with 6 direct reports. Achieving performance results through people, with focus on employee and customer engagement. Working as part of an industry leading metering programme, whereby 92% of Southern Waters customers will be metered by 2015.

London, United Kingdom

Covering short term absence, I represented trading parties on the water industries non-household change panel

Mini Executive Mba, Business Administration And Management, General

A Level, English Language And Literature, Media Studies, Spanish And Law

Italian Language And Literature