Provided best-in-class client service by listening and responding to each client's specific needs and resolving efficiently and effectively through strong and empathetic communication skills.Met and exceeded planned KPIs.Provided a positive, courteous, and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.Consistently provided a highly professional approach and outstanding service to resolve customer issues, communicated effectively andwith empathy via phone, email, social media, and/or written correspondence.Escalated any customer issues that required further resources to appropriate supervisors to ensure satisfactory resolution.Analyze and resolve payment issues for customers andmerchants, ensuring a positive customer experience.Monitor and investigate transactions for fraudulent activities, including chargebacks, refunds, and disputes.Ensured that all customer communications were handled in line with Dior policies and processes.Demonstrated and shared brand awareness, storytelling, and product knowledge when communicating with customers.Recommended new and innovative approaches to address customer concerns and shared successful ideas within the team and department.Entered accurate information into Dior link and ensured that updates to the SCRM database were initiated as appropriate.Developed excellent working relationships within the Dior network.

Enrolled all clients to our program and functioned as an extension of the onboarding team to assist with client communications during onboarding.Performed specialized tasks, managed a team of staff members, and established relationships with our partnering, donating restaurants.Served as a liaison with outside agencies on data analysis and reporting issues and needs.Worked collaboratively with stars in the planning process and discussed program goals.Served as special events support staff.Assisted clients via phone with any delivery issues they may have had.

Ensured that an excellent customer experience was given to every customer, every time.Was the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat, and social media.Took a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond.Assisted customers with all lines of inquiry, including product queries, returns, delivery, registration, payments, andmore.Monitor and investigate transactions for fraudulent activities, including chargebacks, refunds, and disputes.Analyze and resolve payment issues for customers andmerchants, ensuring a positive customer experience.Collaborate with cross-functional teams to identify andmitigate fraud risks.Maintain and update fraud prevention systems and processes.Stay current on industry trends and developments in fraud prevention.Was committed to meeting KPIs, including sales, quality, and productivity targets, playing a key.