Driven by anecdotes and data, I'm presently a Project Manager with Amazon. Diving into the deep end, I love to learn new information and tools to share with my coworkers. I’m often called a human wiki for any role I’ve tackled. I believe in working backwards from the customer experience, and highlighting their voices to inspire change. The customer journey coupled with data is the true recipe for lasting change. Coming from various sectors of customer service, I’ve refined my oral and written communication skills. I’ve strengthened my executive presence. I’ve learned the art of deescalation. And I’m always using Microsoft Word, Excel, and PowerPoint. I’m also available on Chime and Slack. Let’s connect!*All opinions shared on my LinkedIn are personal opinions. I do not speak for my employers, current or past*