Ashley Mcclain Email & Phone Number

Compose Executive Summaries detailing egregious customer experiences and solves to improve the downstream customer experiences.

Staffed on the Customer Escalation Insights team, surfacing defects with compelling customer anecdotes and data. Share results with relevant stakeholders and partner to drive innovation and resolutions for our customers.

Created executive documents to review egregious customer experiences for directors, presidents, Vice Presidents, and CEOs of various Amazon orgs. Worked along side various stakeholders and management levels to surface root causes and problem solve to drive resolution.

The highest level of customer service that Amazon has to offer. Driving resolutions for our customers who haven’t found resolution through other channels. Surfacing defects in customer service processes and innovating changes on behalf of our customers. Working on behalf of the CEO of the company to answer emails from their inbox. Partnered with stakeholders across various Amazon orgs to find new solutions and out of the box answers previously not considered. Supporting the team by updating all relevant internal resources in real time. Filtered contacts and triaged to the appropriate teams to support with the service levels for the team. Helped create content for a company shared health and wellness newsletter.

Supported Amazon's customers through phone, chat and email support. Served in various specialty departments, providing specialized care for unique customer situations. Helped innovate and provide cost-saving efforts to create more streamlined experiences for both internal and external customers. Helped mentor, coach and provide resources to peers and teammates.