Promoted from receptionist to Concierge where I manage the transportation department and the day to day support of IL residents/families and their needs and communication regarding concerns while living in Independent Living. Support internal sales for resident apartment transfers as well as transfers to other care products within the community. Ie. Assisted Living and Memory Care. Manage all communication with families on follow up of STL for residents out of the community and assist ED and AED with day to day management of available units and the follow up with Maintenance on full unit turns. Assist Business Office with Lease signing of all internal transfers. My position has grown into an all-around support as well as assisting in whatever capacity that is required.Recruit, train and supervise one driver focusing on providing quality customer service and maintaining high customer satisfaction.Discuss, educate, and provide tours of the community to residents’ families and/or residents when physical and/or behavioral changes of the resident(s) are being identified and a transition to another part of our community is needed.Assist our ED with specific tasks involving residents, families and assistance for other departments in the community as needed.First point of contact for all new incoming residents which includes, but is not limited to, preparing a welcome gift, ensuring the apartment is ready for move-in, meeting the new resident the day of physical move-in to offer a re-tour and answer any questions.Implement and obtain the signed Resident Agreement Contract for internal resident transfers, in addition to moving the resident in ARM and attaching the signed contract.Remain actively engaged with residents on a day-to-day basis addressing questions, concerns and providing assistance, or requesting a referral of services. Frequently meet with professional referrals to inquire of services they provide and recommend those to residents and their families.

Answered phones and redirected incoming calls and responded to inquiries from the public in a professional manner, typing, filed client charts, scheduled appointments, maintained transactions of copays and close batch out.

Primarily responsible for business performance of employees and ensuring the sufficient operation of the restaurant, performed a variety of tasks: when needed, provided “behind the line” service when short staffed, managed daily cash out and drop of money, and ensured that all customers were happy and satisfied with their service.

Typed proposals and invoices, prepared mailings daily, called in payroll to service, scheduled and maintained appointments, ordered supplies with suppliers and maintained office.