Ashley Mckellar Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Lake Charles, Louisiana, United States

• Interviewed, hired, managed and trained a team of 5-10 consisting of servers, bartenders and cooks; coordinated schedules; delegated responsibilities, evaluated performance and mediated conflicts
• Directed all moving parts and ensured front and back of house were operating together without a hitch; served as go-to person for any food-related and/or operational dilemmas, rectifying in a moment’s notices
• Collaborated in opening up dinner service at the restaurant; planned and designed new menus and daily specials; oversaw banquets and catering of large parties; forecasted events, work staff and servers, fostering a.
• Ensured staff provided a level of service that exceeded the Inn’s expectations, always staying within/under budget; conducted trial runs of new staff before serving on their own
• Inventoried and ordered food, beverages, liquor and dry goods on a weekly basis as not to run out or have a backorder
• Communicated with vendors; returned calls and emails immediately; maintained excellent relationships, securing trust and confidence with all involved while resolving concerns using tact and good judgment, which helped.

Lake Charles, Louisiana, United States

• Customized events and banquets for groups of 200-300, which included wedding receptions, promotions, corporate luncheons, recreational events, awards ceremonies, fundraisers/galas, special events and more
• Consistently followed through with each client, providing incredible customer service while demonstrating excellent skills in reviewing and detailing customer contracts
• Forecasted banquets/events, diligently working with the client, kitchen staff and servers fostering a harmonious work environment as well as deciphering last minute details and changes
• Added value to the experience, engaging with the bride at the highest strategic level, ensuring all details were in line with day of event
• Collaborated in setting up food lines, ensuring consistent quality and variety; rectified operational difficulties and supplier problems

Pineville, Louisiana, United States

• Served as an axis of communication and agent of genuine hospitality, which influenced success for guests’ experience
• Collaborated in all aspects of banquet execution by working closely with the Event Coordinator, Banquet Manager, Executive Chef, Operations Manager and staff members
• Completed all tasks efficiently and promptly while remaining sensitive to the necessary deadlines and budget constraints, before during setup and after during teardown

Leesville, Louisiana, United States

• Maintained and synchronized daily business operations for this very busy automotive dealership
• Performed administrative support, managing the dissemination of financial information as well as sensitive data
• Answered/returned calls; maintained excellent customer relationships, securing trust and confidence with all involved
• Improved work flow, increased office efficiency and maximized efforts, handling special projects of varying complexity and difficulty

Leesville, Louisiana, United States

• Accountable for providing an unprecedented experience by engaging customers with a strong focus on service and quality
• Provided customers with quick/efficient service, which in turn increased tabletops, patronage and bottom line
• Maintained a lively, upbeat, energetic and positive attitude; utilized a special talent in relating well with all types of individuals from various socioeconomic and cultural backgrounds; created ‘WOW’ moments by going.

Minor Culinary Arts

Bachelor'S Degree, Hospitality Management And Tourism