Ashley Medlock, Pmp Email & Phone Number

•Consultant for processes, procedures, and documentation across the Professional Services Department•Building a Customer Success Program to ensure clients receive first-class support throughout their implementation•Facilitating smooth client implementations by identifying requirements, collaborating with cross-functional teams to execute strategies, and providing exceptional support to ensure client satisfaction

•Led the development and implementation of the company’s first Channel Program, consisting of 10 Resellers/Service Providers, 1 Distributor, and 2 Technology Partners. Managed all project milestones, ensuring timely completion, and maintained consistent communication with executive leadership•Partnered with cross-functional teams to design comprehensive Sales, Sales Engineering, and Services Enablement Programs, empowering partners to achieve self-sufficiency•Coordinated collaborative sessions with over 40 internal stakeholders across Finance, Marketing, Sales, and Professional Services, alongside feedback sessions with the Partner Community, to ensure alignment and continuous improvement•Established clear expectations and ensured timely completion of deadlines for both internal and external stakeholders. Cultivated strong relationships with channel partners, consistently ensuring adherence to contract terms and conditions

•Directed Client Implementations by managing timelines, setting clear expectations, and establishing effective communication channels, consistently striving to exceed client expectations.•Collaborated with a team to develop a Project Management Onboarding Program, increasing departmental onboarding efficiency by 400%•Onboarded over 10 Project Managers, contributing to a 14.1% company revenue increase from 2021 to 2022•Employed team efforts to understand the client’s needs and worked together to present the best solution•Created and maintained both internal and client-facing documentation to enhance requirements gathering, implementation processes, user acceptance testing processes, and informational material•Managed and partnered with various internal teams to develop a SmartStart Implementation Model that consisted of an out-of-the-box solution for clients to utilize a fully functioning product following contract signature

• Implemented two of the top-five banks in the United States, ensuring both companies were fully equipped with a solution that met expectations and satisfied business requirements• Managed multiple implementations concurrently from sign-off through successful launch• Facilitated meetings to gather requirements, strategize on solution configuration, and prepare the Project Team for execution on deliverables• Created and maintained documentation to support numerous improvement efforts• Ensured deadlines were met throughout various Project Phases• Developed and managed new Implementation Processes to support Product Bundle Offerings• Managed risk mitigation through careful requirement analysis

• Advised clients daily on personalizing their Dialing Configurations• Organized a year-long project that involved working with over 200 clients on Compliance topics• Coordinated multi-department efforts for new requests with teams such as Support, Product Specialists, Setup, and QA • Managed hundreds of upgrade projects for existing clients

Charleston, South Carolina Area

• Created work packages for the Production Team to build off of which included an Inspection Protocol, Serialization Sheet, Customized Drawing, and a Picking Sheet• Coordinated production of over 1,000 TruPort units in the 2013-2014 Fiscal Year versus 500 in the 2012-2013 Fiscal Year• Managed hundreds of customized projects filled with Truports, Lights, and Accessories while working with various lead times and quick ship dates• Met all quick turnaround project deadlines as well as phased project deadlines• Worked with internal teams such as Logistics, Purchasing, Production and Customer Service to ensure the installation date would be met • Configured hundreds of TruPorts, Lights, and Accessories in a timely manner• Organized Trial Pool Process which has led to numerous sales• Responded efficiently and effectively to unanticipated scenarios such as part shortages and schedule changes

Charleston, South Carolina Area

• Navigated clients through cloud software to select or edit their benefits through their chosen insurance company• Completed group testing for prospect groups which led to several sales• Resolved technical concerns in an appropriate and timely manner• Enhanced various training techniques for new employees

Charleston, South Carolina Area

• Assisted owner with client communications• Provided pricing information and consulted clients• Worked with executive to plan and coordinate events• Completed mailings and provided general office assistance• Organized facilities and catering, event promotion, and vendor coordination• Sold products tailored to fit each client’s needs

Charleston, South Carolina Area

•Worked on sales-oriented tasks, marketing plans, client service and relations •Completed cold calls and followed up with clients•Assessed values of commercial real estate •Reviewed contracts for sale and lease, tax record and Multiple Listing Service research •Learned Real Estate laws and processes, city/county municipalities, and re-zoning

•Learned general sales and management strategies •Assisted with sales calls, cross selling, database management, and customer service •Worked with agents and customers on various types of insurance policies

Bachelor Of Science (B.S.), Operations Management, 3.43

Activities and Societies: Member of: Clemson University Marketing Association, Psychology Club, and IPTAY. Volunteer: Salvation Army.

Business Administration And Management, General, 3.63

Dean’s List

Education record