Ashley Medlock, Pmp Email & Phone Number

• Consultant for processes, procedures, and documentation across the Professional Services Department
• Building a Customer Success Program to ensure clients receive first-class support throughout their implementation
• Facilitating smooth client implementations by identifying requirements, collaborating with cross-functional teams to execute strategies, and providing exceptional support to ensure client satisfaction

• Led the development and implementation of the company’s first Channel Program, consisting of 10 Resellers/Service Providers, 1 Distributor, and 2 Technology Partners. Managed all project milestones, ensuring timely.
• Partnered with cross-functional teams to design comprehensive Sales, Sales Engineering, and Services Enablement Programs, empowering partners to achieve self-sufficiency
• Coordinated collaborative sessions with over 40 internal stakeholders across Finance, Marketing, Sales, and Professional Services, alongside feedback sessions with the Partner Community, to ensure alignment and.
• Established clear expectations and ensured timely completion of deadlines for both internal and external stakeholders. Cultivated strong relationships with channel partners, consistently ensuring adherence to contract.

• Directed Client Implementations by managing timelines, setting clear expectations, and establishing effective communication channels, consistently striving to exceed client expectations.
• Collaborated with a team to develop a Project Management Onboarding Program, increasing departmental onboarding efficiency by 400%
• Onboarded over 10 Project Managers, contributing to a 14.1% company revenue increase from 2021 to 2022
• Employed team efforts to understand the client’s needs and worked together to present the best solution
• Created and maintained both internal and client-facing documentation to enhance requirements gathering, implementation processes, user acceptance testing processes, and informational material
• Managed and partnered with various internal teams to develop a SmartStart Implementation Model that consisted of an out-of-the-box solution for clients to utilize a fully functioning product following contract signature

• Implemented two of the top-five banks in the United States, ensuring both companies were fully equipped with a solution that met expectations and satisfied business requirements
• Managed multiple implementations concurrently from sign-off through successful launch
• Facilitated meetings to gather requirements, strategize on solution configuration, and prepare the Project Team for execution on deliverables
• Created and maintained documentation to support numerous improvement efforts
• Ensured deadlines were met throughout various Project Phases
• Developed and managed new Implementation Processes to support Product Bundle Offerings

• Advised clients daily on personalizing their Dialing Configurations
• Organized a year-long project that involved working with over 200 clients on Compliance topics
• Coordinated multi-department efforts for new requests with teams such as Support, Product Specialists, Setup, and QA
• Managed hundreds of upgrade projects for existing clients

Charleston, South Carolina Area

• Created work packages for the Production Team to build off of which included an Inspection Protocol, Serialization Sheet, Customized Drawing, and a Picking Sheet
• Coordinated production of over 1,000 TruPort units in the 2013-2014 Fiscal Year versus 500 in the 2012-2013 Fiscal Year
• Managed hundreds of customized projects filled with Truports, Lights, and Accessories while working with various lead times and quick ship dates
• Met all quick turnaround project deadlines as well as phased project deadlines
• Worked with internal teams such as Logistics, Purchasing, Production and Customer Service to ensure the installation date would be met
• Configured hundreds of TruPorts, Lights, and Accessories in a timely manner

Charleston, South Carolina Area

• Navigated clients through cloud software to select or edit their benefits through their chosen insurance company
• Completed group testing for prospect groups which led to several sales
• Resolved technical concerns in an appropriate and timely manner
• Enhanced various training techniques for new employees

Charleston, South Carolina Area

• Assisted owner with client communications
• Provided pricing information and consulted clients
• Worked with executive to plan and coordinate events
• Completed mailings and provided general office assistance
• Organized facilities and catering, event promotion, and vendor coordination
• Sold products tailored to fit each client’s needs

Charleston, South Carolina Area

• Worked on sales-oriented tasks, marketing plans, client service and relations
• Completed cold calls and followed up with clients
• Assessed values of commercial real estate
• Reviewed contracts for sale and lease, tax record and Multiple Listing Service research
• Learned Real Estate laws and processes, city/county municipalities, and re-zoning

• Learned general sales and management strategies
• Assisted with sales calls, cross selling, database management, and customer service
• Worked with agents and customers on various types of insurance policies

Bachelor Of Science (B.S.), Operations Management, 3.43

Activities and Societies: Member of: Clemson University Marketing Association, Psychology Club, and IPTAY. Volunteer: Salvation Army.

Business Administration And Management, General, 3.63

Dean’s List

Education record