Ashley Mercado Email and Phone Number

Managed the total operations departments and sales departments of all four main office / warehouses across four regions.Recruited and trained department heads (customer service, insulation trailer, spray foam insulation, parts and logistics).Led above cross-functional teams toward increasing NOI (net operating income) through expanding markets and creating and implementing new systems.Partnered with the Marketing department in utilizing three types of e-commerce efficiently to increase traffic and sales.Crafted and implemented processes and procedures that were adopted company wide to increase productivity and efficiency in all markets.Fostered working relationships with external partners and vendors, bridging the gap between these resources and department heads to ensure cohesion in driving operational success.Responsible for researching the market for competitive vendors, negotiating pricing, contracts and capabilities with these vendors to increase NOI.Created a culture of accountability and feedback, while also developing training programs to increase employee retention and improve morale across all departments.Headed monthly planning meetings with the CEO covering all operational matters within the company, addressing Profit/Loss statements, customer activity, and so forth.

Seasoned Leader Responsible for all sales and growth of the business. Developed sales and marketing strategies. Creating short and long term sales goals, while monitoring the performance of the sales team and  motivating members to meet or exceed sales targets. Creates sales reports and employee evaluations to provide higher ups with feedback on our increased profitability and sales reps performances.  Ensures the store is in compliance with safety regulations and  administrative duties are in regulation. (See more under Assistant Store Manager Title all still applies)

Leader responsible for hiring, training, and developing top talent. Trains team on utilizing all company tools to maximize success in guest service and in visual presentation. Organizes and leads floorsets, optimizing payroll usage to the needs of the business in regards to service and tasks. Continuously sets and exceeds sales goals, key performance indicator goals, maintaining a commitment to achieve goals in the face of obstacles.Creates solutions to situations based on step by step game plans. Searches for wins and opportunities based on observations of the environment.

Managed highest volume location in privately owned franchise. Optimized sales volume with focus on key performance indicators such as Average Dollar Sale, Units Per Transaction, and Conversion with major success.Lead team development, primarily responsible for driving sales success of team through training.Extensive focus on customer service and guest relations.

Supported store manager in all roles related to excellence in customer service, team development, sales and payroll management. Drove team focus on driving sales through customer engagement, clienteling, and relationship building.

Maintained store standards of merchandising, guest relations, hiring, coaching, developing store staff. Scheduled store to the needs of the business, ensuring coverage in the store drove success in sales performance.

Recruited, trained, developed elite candidates for a high performance selling culture. Consistently met goals set forth by company and individual store performance. Maintained Visual Merchandising standards. Responsible for Beauty Room merchandising, ensuring all standards of excellence are met.

Lead by example in all aspects of the role by maximizing sales through effective merchandising and driving sales through team performance. This ensured the Sales and Profitability of the store to achieve growth.

• Responsible for insuring the safety of facility patrons by preventing and responding to emergencies.• Established and regulations that all campers had to follow on site, during field trips and at the pool.

• Instructed campers regarding outdoor activities.• Responsible for the safety, personal care, and discipline of the children.• Designed and planned of camp activities to be conducted for the children