Ashley Middlebrook Email & Phone Number

Memphis, Tennessee, United States

• Balance and post daily revenue from source systems. Revenue types may include but are not limited to revenue from hotel rooms, food and beverage outlets, banquets/events, spas, retail stores, parking, promotions.
• Review and process adjustments based on identified variances in daily revenue journals.
• Review and approve revenue journals prepared by Analysts, to ensure completeness and accuracy.
• Perform a daily review of banquet/catering events, ensuring all revenue has been captured accurately, and report any variances back to the hotel.
• Review system balances to ensure all ledgers agree, research any variances, and make corrections as needed.
• Perform monthly post-closing activities such as preparing balance sheet reconciliations in Blackline.

Greater Memphis Area

• Coding and reconciliation of revenue from rooms, banquets/event, third parties, outlets, and rebates and promotions for over 75 hotels. Responsible for balancing and coding the previous day’s work identifying variances.
• Collate Banquet Event Orders (BEO) banquet checks, and dialing event lists for revenue balancing by the Senior Analyst
• Review and process adjustments based on identified variances and prepare a summary report of the balancing outcomes
• Compile the management package for hotel management to validate the outcome of Revenue Accounting/balancing activities for assigned properties
• File and archive all documents according to taxing authority requirements
• Report results to others to explain and decipher findings

Greater Memphis Area

• Create requisitions and request PO numbers using Oracle
• Assist in process review and contribute to process efficiency improvements
• Help build new processes and controls
• Provide backup to other team members as required
• Resolve and manage disputes with vendors.
• Log, track, and manage credit requests.

Memphis, TN

• Utilizes payer websites and phone to follow up on patient accounts.
• Review managed care contracts to ensure that the correct payment was received and adjust balances on accounts accordingly.
• Submit provider appeals regarding underpayments or denial of claims.
• Identify trends or issues with payers and log them on a database for resolution.Maintain required productivity.
• Assisted in meeting departmental cash goals by aggressively pursuing payers.
• Report account issues in daily meetings and present resolutions to those issues.

Memphis, TN

• Managed accounts and analyzes coverage for all areas associated with the Transplant Unit to ensure that maximum reimbursement is received from third party payers and self-pay accounts.
• Met with and counseled patients in the clinic/inpatient regarding benefits and explain the costs associated with the transplant services.
• Coordinates with other departments regarding coverage, maintains records of insurance and financial contracts within the Meditech/Powerchart/Cerner systems. Aid in Office management.
• Review and send medical records to payers for authorization approval of procedures to ensure payments to meet all cash goals.
• Attend weekly committee meetings to discuss financial approval of transplants with physicians, nurses, and social workers.
• Promoted within in 3 months to be the financial case manager responsible for getting financial approval (authorization) from insurance companies for all living liver donor surgeries

• Conducts initial and in-service training for department associates. Prepares educational materials and documentation for billing/follow-up to ensure employees were trained properly
• Assist in payroll functions by entering/approving time in Kronos system. Knowledge of Wage and Hour laws. Source, recruit, & interview candidates for job openings
• Create presentations, monitors A/R System operation and daily workflow to ensure all work is completed. Provide administrative support to supervisor and served as backup.Perform quality reviews on associates and give.
• Experience working in SAP to obtain PO numbers for invoices to send to payers to maximize payment. Collaborated with accounts payable/cash posting team to ensure payments were posted appropriately
• Responsible for timely collection of more complex patient accounts from third party managed care payers and patients to maximize cash receipts and minimize receivables while maintaining effective customer relations
• Performed Patient Access functions by verifying eligibility, entering info in the system, and contacted payers via the websites and phones to resolve claim issues.

• Collected more complex patient accounts from third party payers and patients to maximize cash receipts, and minimize receivables while maintaining effective customer relations,
• Worked under minimal supervision and may adapt procedures, processes, and techniques to meet the more complex requirements of the position
• Modeled appropriate behavior as exemplified in the Methodist Mission, Vision, and Values.
• Billed Commercial, Medicare, & Medicaid claims
• Submitted provider appeals, contacted patients, resolved credit balances.
• Verified eligibility and contacted payers via the websites and phones to resolve claim issues.