Ashley Moya Email and Phone Number

• Directed daily operations, leasing, tenant management, and financials for a 252-unit property.• Managed a team of 6 employees, fostering a goal-oriented and motivated workforce.• Customized property approach through a tiered incentive program, boosting leasing success.• Initiated training opportunities and launched resident engagement events.• Conducted market research to refine pricing strategies and maintained vendor relationships.• Completed all aspects of on-site level financials including processing POs and quarterly reporting• Motivated, engaged, and coached a team of 6 employees to ensure the team has the resources to meet property and personal goals.• Launch community events to increase resident engagement for the property • Managed the day to day operations of the property including leasing operations, tenant management, rent collection procedures, marketing strategy, financials, vendor management, maintenance and renovation supervision. • Supervised the completion of all units undergoing renovation to ensure the timeline and scope of work were both met. Completed Site Audit reports with photos for any work that still needed to be completed at the time of inspection

234 units-378 units• Promoted from a 234 unit renovation property to a 296 renovation property and then again to a 378 unit property. • Managed the day to day operations of the property including leasing operations, tenant management, rent collection procedures, marketing strategy, financials, vendor management, maintenance and renovation supervision. • Supervised the completion of all units undergoing renovation to ensure the timeline and scope of work were both met. Completed Site Audit reports with photos for any work that still needed to be completed at the time of inspection• Responsible for recruiting, interviewing, training and providing Performance Feedback Plans and annual reviews.• Motivated, engaged, and coached a team of 5-8 employees to ensure the team has the resources to meet property and personal goals.• Created an individualized approach to each property by implementing a tiered incentive program to assist in leasing goal by allowing team members to choose from a monetary bonus or additional paid time off.• Completed all aspects of on-site level financials including processing invoices, reclassing and accruing to ensure budgeting reports for the client are accurate.• Completed client reports including Executive Summaries, Variance Reports, Market Surveys, Weekly and Daily reports.• Presented my property to the client through the use of a pre drafted agenda along with all necessary reports in preparation for any questions that may be asked.• Identified areas of opportunity for associates and worked with the Career Development team to ensure the team received the appropriate training. • Launch community events to increase resident engagement for the property • Conduct market research to identify opportunities to adjust rates or recommend concessions to remain competitive • Negotiate contracts with new and existing vendors and created detailed SOWs to ensure the scope of work was delivered as agreed upon

108-268 units• Oversee all day-to-day operations including, rentals and renewals, tenant management, financial operations, vendor management, and community engagement• Provide a consultative approach to the leasing process to ensure residents are informed on the value and amenities of the community• Oversee the end-to-end leasing process with a track record of success in screening, qualifying, and securing leasing agreements in an efficient time frame• Consistently hit leasing goals to support the organization in maintaining occupancy goals at all time • Provide exceptional customer service to residents with questions, concerns, special projects or maintenance needs • Promoted from Leasing Associate to Assistant Community Manager in 12 months

459 Units Combined• Assisted managers with all leasing operations including new leases, renewals, and collecting and posting rent payments• Supported prospective tenants through the entire rental process including, property tours, applying online with Rent Café system, and move-in procedures• Served as liaison for tenants, management, and vendors ensuring proper communications across all parties for building operations, events, and maintenance• Improved the process for leasing and renewal filing to ensure accuracy and improve organization

52-416 Units• Conducted market research to determine optimal rental rates to maximize profits• Assisted tenants in the leasing process including showings of available units, executing lease agreements, and coordinating move-ins• Led communication to residents in regard to contracts, complaints, and maintenance requests• Ensured that delinquency was kept to a minimum to improve year over year revenue performance

• Provided a friendly and customer-focused approach to delighting guests and visitors and delivered exceptional customer service, answering, directing, and tracking inbound inquiries and questions• Expertly facilitated executive communications for internal and external meetings on a daily and weekly basis• Upheld daily operations by scheduling meetings, appointments, and arranging travel plans with attention to detail and complete accuracy