Adaptable and passionate insurance professional with expertise in developing propositions, delivering high profile change projects and managing contact centre operations. I am a creative, versatile and diligent individual who enjoys leading and inspiring others to improve their own performance whilst also implementing change that positively impacts the customer experience. With excellent communication and coaching skills, I have developed high performing and engaged teams, enabling others to realise their full potential. I am extremely passionate about representing the “voice of the customer” to deliver exceptional customer and commercial outcomes.