Ashley Davis Email & Phone Number

Remote

Birmingham, Alabama Area

• Maintained all previous duties as Client Care Representative• Was appointed interim Director of Client Care for 3 months. • Conducted bi-weekly one on one sessions with each of the 9 employees that reported to me • Performed bi-weekly feedback and critiques on email and call performance • Managed all data and statistics reporting for the Client Care department • Adjusted any payroll “punch” discrepancy, approved and monitored PTO requests/coverage• Point of contact for any special reporting requested by internal/external persons• Gathered, built and presented Operational Meeting slides for executive team• Schedules weekly team meeting agendas, front desk coverage, and planned outages within the client care department

Birmingham, Alabama

• Assist clients with questions via incoming calls and emails• Stepped in as one of the three “team leaders” in the department director’s absence• Assist department director in performing random ticket reviews and feedback for the team • Assist in monitoring the Client Care inbox and aiding with questions and concerns from team members as well as other departments• Assist in Southern Company workflows during outages or increased volume• Partner with peers to resolve day-to-day client questions

Pelham, Al

• Maintained schedules for two integrated companies and their technicians• Worked with clients to resolve scheduling and staffing conflicts• Processed all service tickets, invoicing, and billing• Ordered parts from local and national distributors• Created and distributed Purchase Orders

Homewood, Al

• Meet with new Veterans to introduce them to the services offered. • Managed group interviews, resulting in veterans acquiring careers. • Dedicated to keeping staff schedules organized to avoid scheduling conflicts.• Data entry into “Insightly” and Constant Contact. • Office management skills; answering phone, taking messages, scheduling appointments. • Customer service, to include follow up calls, appointment reminders, and welfare checks.• Sending out important information to Veterans via ConstantContact.com.

Joint Base Elmendorf - Richardson

• Systems team member, duties included ensuring appropriate software updated, trouble tickets with IT followed up with and properly submitted, ensuring all personnel are trained on how to operate and troubleshoot new equipment. • Dispatch emergency vehicles in response to aircraft emergency or ground emergency. • Alerted F-22 fighter jets in response to real world threats to the US boarders. Also, did weekly test runs to prove operational ability and to keep proficient. • Coordinate with local agencies to conduct search and rescue missions. • Built, modified, and mainstreamed over 50 quick reaction checklists, alert aircrew checklist, and emergency action checklist. • Key member in training new personnel.

Joint Base Elmendorf - Richardson

• Mission monitored flights supporting overseas locations and providing food to rural Alaska. • Made quick decisions based on judgment on what was the best plan of action during an unusual incident. Resolved issues regarding flights / missions resulting in a 98% on time take off. • Recognized by multiple aircrews for outstanding customer service, willing to go above and beyond for fellow members.• Inventoried classified material daily.

Robins Air Force Base

● Appointed as the organization safety coordinator. Responsible for ensuring 25 people were well versed in safety around the clock safety protocol. ● Provided quick responses to base populous during sever weather. Quick response and processing allowed people to take proper precautions, also allowed maintenance personnel to be able to tie down aircraft and valuable equipment so there was no loss.● Coordinated with local law enforcement to get military explosive, fire and security services dispatched to protect people within the local area.● Prepared documents, tracked schedule and coordinated events with base leadership.

Deployed, Middle East

• Responsible for alerting aircraft of fighter aircraft in support of airstrikes; monitored a missile defense system and provided the lifesaving notification to allow people to take cover before an attack was expected to take place.• Coordination of the cargo movement to resupply essentials such as vehicles, helicopters, ammunition, explosives, and food; was the first hub to take all damaged equipment out of hostile locations.