Ashley Salinas Email & Phone Number

Captures current-state processes via on-site and virtual sessions with stakeholders, utilizing job shadowing, interviews, and other discovery techniques.Performs analysis and identifies gaps and deficiencies in process designs and implementations to develop process health reports.Facilitates cross-functional process analysis and improvement workshops.Conducts thorough process discovery, modeling, and analysis, identify opportunities to improve processes through use of technology, and support in-flight IT initiatives.Presents requirements, prototyping, and other project details to the various stakeholdersCreating process flow diagram representing AS-IS and TO-BE states along with the relationship diagrams such as flow chartsPartnered with developers to automate manual processes, while performing quality assurance, system integration and user acceptance testing.

San Antonio, Texas Area

Utilized advanced techniques in SQL based proprietary software, to identify and evaluate trends and anomalies for inconsistencies for multi-fraud clients. Determined reporting inaccuracies and enabled accurate reporting to ensure that operational reports are complete and precise. Participated with enterprise customers and internal leadership to provide feedback regarding product and upgrades. Trained and on-boarded Pindrop client fraud teams in Pindrop's software to assist in utilizing the product appropriately to save millions in fraudulent activity. Evaluated business processes while identifying areas of improvement and implemented solutions.Conducted analysis of fraud patterns, system performance monitoring and statistical data collection.Assembled and analyzed statistical data used for forecasting, while producing timely feedback to management regarding the weekly statistics for 30 plus clients. Extracted data from various sources and designed/constructed/executed complex analyses. Constructed comprehensive management reports by collecting, analyzing, and summarizing information.

San Antonio, Texas Area

Developed training procedures for new hires, while acting as a subject matter expert during the training process. Led, coached and mentored employees on projects to enhance policies and procedures to mitigate fraud.Directly monitored progress towards goals and project completion. Managed operational communications between internal and external units to ensure issues are resolved. Developed changes in policy or procedure to improve communications between units.Conducted complex investigations of suspected or known criminal activity regarding short sale transactions to determine if the short sale is in the best interest of the company. Prepared fraud referrals, after fraudulent activity has been confirmed through extensive research.Supported internal Audit and regulatory reviews to ensure compliance policies by performing audits on case files. Administered operational risk testing to determine if comp detectors are mitigating risk. Designed and executed tests against existing controls, identified gaps/opportunities and suggested process improvements. Applied corporate testing and validation standards and policy requirements.

San Antonio, Texas Area

Conducted investigations on customer accounts requested by Anti Money Laundering (AML) and Financial Intelligence Unit (FIU). Reviewed transaction data to detect fraudulent or unusual patterns and trends in support of the investigative process.Conducted interviews to gather information to determine if fraud is occurring and what steps would need to be taken. Collaborated with leadership and peers to develop and manage cross-functional relationships and projects. Partnered with upper management and AML to coordinate new procedures for implementation of case reviews and Know Your Customer (KYC). Ensured effective process controls are in place to drive compliance with Regulatory requirements.

San Antonio, Texas Area

San Antonio, Texas Area