Ashley Nelson Email & Phone Number

Lake Mary, Florida, United States

Leads fraud investigation team, ensuring compliance and resolving escalated issues efficiently.Sets clear goals for team productivity and attendance, achieving measurable improvements.Provides expert guidance on policies, responding promptly to client and business inquiries.Handles complex fraud cases and performs root cause analysis, enhancing fraud detection.Reports department productivity and collaborates on investigations, maximizing recoveries.Deliver comprehensive productivity reports to leadership, providing actionable intelligence that shapes strategic decisions and operational enhancements.Spearheads fraud investigations, implementing data-driven strategies to enhance detection accuracy and streamline resolution processes.Drives team performance through strategic goal-setting, resulting in substantial improvements in productivity and attendance metrics.Fosters cross-departmental cooperation on complex fraud cases, leveraging collective expertise to maximize recovery efforts.

Lake Mary, Florida, United States

Led internal control strategies, boosting operational quality by 2.53% and enhancing team performance.Directed teams to improve data security and privacy, ensuring compliance and operational excellence.Analyzed business processes to enhance client workflow, achieving measurable productivity improvements.Collaborated on strategic roadmaps to meet company objectives, driving long-term success.Implemented and tested process improvements, optimizing quality and refining control mechanisms.Cultivated cross-departmental partnerships to align onboarding strategies with company-wide objectives, fostering a cohesive organizational culture.Leveraged training metrics to identify improvement areas, implementing data-driven solutions that significantly enhanced program effectiveness.

Lake Mary, Florida, United States

Heathrow, Florida

Ability to take ownership of each account while empathizing and prioritizing customer needs.Resolve potential conflicts by determining appropriate solutions through relationship building, probingquestions and empathy.Excellent verbal and written communication skills with both customers and colleagues.Accurately document cardmembers account activities while complying with WPHT/RPHT expectationsProblem Solving Capabilities.Approach problems strategically while maintaining integrity of the company.Review appropriate decisions with the cardmember thoroughly and concisely.Conduct research as needed using Chase answers.Effectively prioritize work to ensure efficiency while exceeding Chase scorecard expectations.Critical thinking and ability to exercise independent judgment while multitasking.Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

Pembroke Pines Fl

Responsibilities:Provide exceptional customer service to customers on a professional and personal level. Maintain constant communication via headset to converse with managers and co-workers throughout the store. Operated cash registers daily, ensuring that every customer was pleased; Preserving all inventories on the floor while guaranteeing store was both clean and fresh. Motivated co-workers to reach daily sales goals but opening up store bank products.

Margate, Fl

Operate cash register and "vault".Cold call for new customersPivot towards other products such as Money-gram, Netspend Cards and BillPayCollect and apply cash, check, or Money Order payment from customer towards accountsCount money in cash drawer at beginning end of work shiftMay record daily transaction amounts from cash register to balance cash drawer

Davie

Responsible for answering phones after receptionist, processing payments, makingcourtesy calls in regards to: payments, birthdays, outstanding balances, missing formsand cancellations; creating hand written invitations for IFR’s, Faxing and scanning alldocuments and processing as necessary for Regional Office as well as policyholders.Organizing and maintaining Inventory, as well as rate boards and desk; Keep updatedinformation on all bank products as well as leads on referrals; familiarity with CitizensAnd all Takeout Companies; Ensuring that all yearly “Bank Goals” are met, within the Office.

North Miami, Fl

Responsibilities: Responsible for Sorting mail, answering phones, forwarding calls, receiving and processing payments, making courtesy calls in regards to: Upcoming payments, past due payments, outstanding balances, premium increases and cancellations; creating hand written “oops cards” advising insured’s that payment is required; Faxing all documents necessary to regional office as well as policyholders. Organizing and maintaining order in inventory room. Keep updated files on all sales calls both incoming and outgoing (daily) as well as the Monthly Cancellation log. Process any and all cancelled policies; Added vehicles to policies (when needed); Processed bank applications. In depth policy reviews to assist insured’s in savings. Handle sensitive information, such as: credit, social and banking information.