Product Owner
Current• Owned and managed successful Identity Management (Ping Authentication) Implementation, including SSO across four web products impacting >500,000 internal and external users with a 97% successful authentication rate; 7/8 OKRs were met within three months of delivery• Supported a Dynamics 365 ERP delivery and an Ecommerce Replatform by informing implementation, overseeing integration updates, and maintaining an existing middleware and communication layer• Navigate the iterative design, prototype, and development process with an internal platform build to replace existing products• Coalesce business requirements, user interface designs, and technical details in user stories with distinct acceptance criteria, localization and accessibility accommodations, and estimations • Manage integrations with third party solutions including Sendgrid, Azure Service Bus, Dynamics CE, Quest PDF Generator, Rustici Scorm Cloud, Xyleme Syndicate, Kentico CMS, CPI LMS, Mailtrap, Crowdin, and Optimizely• Gather and analyze product metrics using Pendo.io, Full story, and other analytics tools to inform decision making and prioritization• Implement agile practices with a team fluctuating in size from three to more than 20 UX designers, software engineers, product/project professionals, and software engineers in test to bring more than 25 features to complete and simplify core customer workflows• Oversee complex data mapping, migration, and validation coalescing from three different data sources and models• Foster collaboration across every branch of CPI’s organizational tree internationally• Maintain and prioritize a complex backlog with multiple work streams and several products in support concurrently• Regularly contribute to planning and execution of employee engagement activities and equity and diversity initiatives