Ashley Noyce Email & Phone Number

Southend-On-Sea, Gb

London, England, United Kingdom

At Superscript I was dealing with new applications that would flag for duplicate searches, sanctions searches and SIC code searches. I was also dealing with manual renewals with claims flags on them and applying loading via a delegated calculator from the underwriters. I'd be involved in technical account fixes, policies that failed to renew or for renewal emails that failed to go out. I'd also be involved in meetings with senior members of the tech, engineering and product team regarding process improvements, simplifications and documentation. I also had an input on some configurations on our new bespoke system, mainly for renewal tracking and renewals with claims flags. I was also heavily involved in customer projects and reporting to key stakeholders such as the head of underwriting and compliance as well as the co-founder at times and developing briefs for the issues at hand. In addition to this, I would help our finance team with any bordereaux issues and our data team with any mismatches between the policy administration system and the billing system as well as being on hand via slack for any technical issues that required me to be flexible and adaptable. I'd be communicating with customers via the phone, email and live chat and would normally deal with their support queries if it was a significant issue that I only knew how to fix. I would also be dealing with 3rd parties such as Stripe and Chargebee for any billing issues and for chargebacks whilst managing those spreadsheets and reports internally and thinking strategically on how to reduce the number of chargebacks we lost.

At Boomin I would be managing the end to end onboarding of estate agents onto our platform which was a SAAS. I would be dealing with data entry tasks that required me to input the data correctly in order to meet the clients needs when they signed up to the platform. Once I had pushed them through the various stages of onboarding, I would contact them and set training up which would be conducted via telephone or a teams meeting. On average, I'd have 4-6 clients on the teams meeting where I would present to them and train them around how the system worked and how to make the most out of it as well as what each tab can bring them and the benefits of the system. I would also be on hand to deal with any support queries that could be as simple as "I cant log in" to the more complex CRM changes. I would also be on hand to deliver further training to clients if requested and would also develop training videos. Once we went from a free to a fee proposition, I championed the billing and contracts process by working very closely with our billing manager by cross checking the contracts before forwarding them on which required a meticulous eye for detail. I had also worked heavily with our integrations team on onboarding new CRM providers and obtaining all of the relevant information to ensure a seamless set up.