Ashley Smith Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Remote

Strategic partner for launching SaaS products for small to medium-sized business (SMB) – level clients through all stages of product onboarding, from design, development, and testing to launch and marketing. Analyzed the project in flight, set delivery priorities, and made schedule adjustments to meet goals. Fostered and fortified healthy business relationships with clients by addressing concerns and resolving issues.

San Diego, California, United States

With this company, I served as a subject matter expert on projects concerning operational services, conducted research on products, processes, and procedures, and advised key leadership on areas of improvement and business opportunities. Some key accomplishments in this role include:• Spearheaded operation and market testing for large-scale rollouts across 700+restaurants for the Clean Label Ingredient project, assessing quality andconsistency of potential food products for executional feasibility.• Pioneered performance management system that provided clear positionexpectations of roles and responsibilities and improved transparency forDigital and Catering roles.

San Diego, California

With this company, I served as a senior consultant on all brand performance,consulted on recommendations for improvements of features, people, andprocess changes based on the identification of existing practices.Some key accomplishments in this role include:• Facilitated consistent communication for company and franchises, boostingresponse and call closure rates by 50% and call volume by 150-450interactions per month.• Designed and implemented expedited training solutions, programs, andinitiatives for Brand Support role, certifying successful onboarding withintwo months.

San Diego, California

With this company, I served as key leadership of customer insight programsto improve quality of products and customer service in support of businessobjectives that increased profitability.Some key accomplishments in this role include:• Headed the design, establishment, and regulation of the Voice of Guest(VOG) program, measured guest perception on a variety of attributes, such asFood, Service, Intent to Return, and Overall Satisfaction.• Sourced, selected, and orchestrated implementation of newer, cost-effective customer experience management solution MarketForce.

San Diego, California

With this company, I served as a key source of information regarding operatingsystems and brand initiatives from a field perspective, improvedoperational execution, guest experience, marketing tactics, and other brandinitiatives.Some key accomplishments in this role include:• Designated Operational Services Lead on the revamp of house margaritarecipe to reconcile costs, increasing profit margin per drink by 17%.• Oversaw test market across 100 restaurants on potential organization-widemenu rollout of margaritas and beer.• Promoted to Senior Consultant of Brand Performance within one year.

San Diego, Ca

With this company, I was known for providing genuine hospitality and friendly service to guests, the ability to assess, anticipate and meet multiple guest’s needs while simultaneously maintaining high standards of quality through expansive knowledge of mixed beverages, specialty liquors and craft beers to serve guests and support wait staff. Some key accomplishments in this role include:•I increased total restaurant liquor sales and maintained a 25% liquor mix. •Known to maintain and create new regulars

San Diego, California, United States

With this company, I served as key strategist on the design andimplementation of comprehensive and innovated training solutions andprograms to improve quality of service and efficiency.Some key accomplishments in this role include:• Coordinated Chili's Learning Enhancement workshops to maximize efficiencyand improve product knowledge/service at the front lines.• Planned and organized small group and individual training during QuarterlyRollouts.