Helped expand and open multiple new locations for the franchise by creating an exciting reputation for the up and coming business. Immersed myself in the community to interact with potential customers and built partnerships to increase traffic to our locations and our neighboring businesses. Supervised daily operations and taught sales tactics and procedures to new employees. Designed relevant content for multiple social media accounts within the franchise to attract viewers. Hosted engaging and exciting events to further connections and bring small businesses and Buff City Soap together to help each other flourish. Managed scheduling, meetings, phone calls and events effortlessly to uphold new and current relationships. Navigated a new market and adjusted tactics accordingly to each city to ensure a successful opening in each city. Was the smiling face of the Jacksonville and Wilmington Buff City Soap store fronts to connect with and seek out for answers to any questions, concerns and donations to benefit the people and local organizations.

Managed and supervised daily operations including sales & customer service, handled POS system transactions to ensure accurate cash flow, maintained & built customer relations, trained employees on my methods to be successful, met & exceeded daily sales goals, kept store organized & created new displays. Established an inviting and welcoming environment for customers.

Developed a strategy to boost sales & maintain a solid relationship with customers, engaged with customers to find their needs and build a trusting relationship, created layouts to attract & advertise new and trendy products, operated flawlessly under pressure on a daily basis & educated new employees on sales tactics & POS system.

Developed a social media strategy to increase band awareness & promote new albums & tours through interaction with customer base. Co-managed the label’s street team Instagram account& coordinated multiple posts a day to connect with fans. Learned a variety of skills that became a foundation for my future endeavors that I will continue to develop.