Customer Service Representative
Current• Responsible for data integrity regarding pricing, freight terms, and incoterms in SAP for designated Biopharma, Regenerative Medicine, and Health Foods division accounts• Process and track incoming daily customer orders to ensure accuracy and compliance with internal procedures• Create, review and maintain customer accounts regarding financial terms, shipping information and preferences, contact information, material specifications, and required technical documents• Prepare and… Show more • Responsible for data integrity regarding pricing, freight terms, and incoterms in SAP for designated Biopharma, Regenerative Medicine, and Health Foods division accounts• Process and track incoming daily customer orders to ensure accuracy and compliance with internal procedures• Create, review and maintain customer accounts regarding financial terms, shipping information and preferences, contact information, material specifications, and required technical documents• Prepare and analyze monthly on-time delivery reports for Biopharma and Health Foods division orders to support departmental KPI• Perform internal and customer-specific open order reports to ensure on-time delivery of orders• Support and update integration of customer pricing in SAP as provided by the Sales Team• Assist with the system implementation of the customer online portals, and create SOPs for each customer portal• Support internal and external audits of the supply chain management department by providing accurate documentation and information to support audit requirements Show less