Ashley Moore Email & Phone Number

• Takes calls from customers to assist with making adjustments to settings within the software• Supports customers on assigned software applications using research/analysis, troubleshooting and testing skills.• Reviews continuing education materials that go out with each update to remain knowledgeable on system functionalityand software updates.• Travels to medical centers across U.S. to setup software• Conducts training classes for medical center employees in the necessary applications• Assists with Go-Live by providing on site support to employees over the first few weeks of using the new software• Educates clients on software features, functionality, and optimal work-flow• Proactively monitors and accurately communicates in a timely manner with the Implementation Management teamregarding project performance; using project tools, situations, status reports, etc

• Used automated devices (e.g. smartphones or laptop computers) to conduct job activities.• Reviewed assigned work to locate households for verifying addresses and/or conducting interviews to obtain 2020 Census questionnaire data from respondents.• Followed stringent guidelines and confidentiality laws to obtain accurate census responses/interviews.• Explained the purpose of the census interview, answered respondent’s questions, collected responses, and recorded census data using electronic devices and/or paper forms.• Verified and updated address lists and maps.• Followed procedures to conduct accurate work while maintaining acceptable quality and production standards.• Maintained and submitted records of hours worked, miles driven, and expenses incurred in the performance of duties.• Met/talked with supervisor, as necessary, to review procedures, report issues or concerns, and received additional instructions.• Passed federal government background check.

• Conducted store opening/closing procedures• Trained AutoZoners during assigned shifts• Delegated and assisted with store merchandising tasks• Processed returns and managed inventory• Handled cash drawers, petty cash, and weekly deposits• Assisted commercial manager in servicing commercial accounts• Provided technical advice, guidance and assistance on the operations of the store• Resolved employee and customer complaints• Assured inventory is made to maintain appropriate stock levels.• Assisted with store setup for new Auto Zone locations

• Identified and located necessary product for customers• Delivered products to commercial customers (i.e. local mechanic shops)• Maintained store presentation and inventory levels• Managed large amounts of incoming calls• Built sustainable relationships of trust through open and interactive communication• Provided accurate, valid and complete information by using the right methods/tools• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution• Provided customer support in a fast paced environment