Ashley Ramos Email & Phone Number

Kankakee, Illinois, United States

Gordon Electric Supply is a privately owned distributor of industrial components.As E-Commerce Specialist, I am accountable for managing a portfolio of e-commerce accounts for a leading distributor of industrial components.I oversee key aspects of daily operations including order processing, light accounting, issue resolution, customer service, data entry, and claims reporting.Among my accomplishments, I have:➥ Provided a highly differentiated customer support experience for all accounts.➥ Developed innovation-driven solutions that resolve key business challenges and remediate client pain points.➥ Ensured the accuracy of customer/order data, working with distributors to correct discrepancies.➥ Ensured client needs, goals, and business priorities were consistently met.➥ Maintained an average monthly account close rate of 92%.➥ Introduced order flagging after a specific timeframe, resulting in a 6% increase in the account close rate (equating to hundreds of thousands of dollars in potential cost savings annually).➥ Upheld high standards of customer service excellence to deliver a holistic customer experience that fosters brand loyalty.

Bradley, Illinois, United States

As Regional Director, I was responsible for leading a 27-member team (including sales associates and installers) to steer all aspects of day-to-day operations and ensure successful client installations.Some of my key contributions include:➥ Ensured employees were fully trained, supported, and optimally positioned to deliver sustained value for the organization and its customers.➥ Assigned technicians and scheduled work orders throughout the Southern Wisconsin to Milwaukee region.➥ Ensured on-time completion of customer engagements while meeting key quality standards.➥ Managed the installation of security systems for a leading retail brand throughout the Northern Illinois and Southern Wisconsin region in a unionized environment.➥ Led a multi-million-dollar project encompassing the installation of cameras, alarm systems, and motion sensors in an automotive dealership.

Bradley, Illinois, United States

Between 2012 and 2015, I led a team of 6 installers to manage on-site projects and customer engagements while ensuring full adherence to project plans and schedule constraints.I maintained organized and clean sites to minimize losses, maximize project profitability, and achieve consistently positive closing outcomes.I was recognized with multiple glowing reviews from customers throughout tenure.

Bradley, Illinois, United States

Between 2014 and 2015, I led a team of 4-5 direct reports, providing on-the-job training in the areas of telecommunications, customer service, and troubleshooting techniques.

Bradley, Illinois, United States

As Sales Associate, I was tasked with generating revenue growth and profitability via MDI’s portfolio of security systems and solutions.Some of my contributions include:➥ Employed cold calling, prospecting, and lead follow-through to expand the customer base.➥ Developed competitive quotes to convert prospective customers.➥ Provided a white glove, end-to-end sales experience that fosters brand loyalty.

Bradley, Illinois, United States

I joined Country Financial in 2007, where I owned all customer service activities including phone communications, scheduling appointments, client relations, and document management.I delivered a seamless customer experience to continually strengthen the client/company relationship.I also developed auto/home insurance quotes and policies aligned with each customer’s needs.Some of my additional contributions include:➥ Managed and maintained key accounts.➥ Conducted nightly audits to ensure assigned accounts are accurately balanced and reconciled. ➥ Ensured a seamless organizational transition (including records and policies) to a new agent/company with minimal operational disruptions.