Ashley Reeder Email & Phone Number

Alexandria, Virginia, Us

Developed roadmaps, support processes, demos, and agile methodologies across multiple teams with stakeholders to drive successful product development and adoption.Mentored and coached development teams on agile principles, resulting in productivity gains of 83% of CMS development.Shaped and guided the development of a brand new tech team, positioning the organization for future growth for cross-channel messaging services including Email, SMS, Push, and more.Engineered a streamlined vendor and partner evaluation process, optimizing terms, pricing, and relationships for enhanced support activities.Influenced business strategies across matrixed teams, leading to increased marketing sales and retention by driving technical solutions and change management.Managed the rollout of a cross-channel marketing platform, supporting a daily volume of 5+ million marketing messages and coordinating with 40+ stakeholders across multiple teams.

St. Louis, Mo, Us

Designed and presented quarterly business reviews with executives and customers.Defined strategic goals and roadmaps for operations and engineering teams, leveraging technical and functional expertise to drive service improvements. Orchestrated end-to-end incident management for high severity production issues, ensuring rapid resolution and minimal disruption.Managed team investigation and resolutions of system performance issues. This resulted in improving performance of catalog data loads by 57%, stage prop by 42%, and SOLR indexing by 50%.Empowered and managed both direct and indirect reports, fostering a high-performing and motivated team culture.Facilitated cross-functional collaboration between business analysts, management teams, and technical teams, fostering collaboration and alignment.

St. Louis, Mo, Us

Implemented data management roadmaps, defined services, and managed build releases across multiple businesses ensuring accurate and efficient catalog data management.Led implementation and resources for technical re-engineering of catalog management application, fueling an 85% growth within one month of release.Managed product lifecycle throughout 38 physical locales including translations processes for supporting languages.Managed and motivated DevOps agile teams as scrum master and product manager, aligning developers with overall objectives and driving feature development.Championed automation development and designed scalable solutions for data management, bolstering operational stability and performance.

St. Louis, Mo, Us

Collaborated on the Office 365 production pilot effort, providing training, adoption, and evaluations to enhance internal enterprise capabilities .Analyzed industry trends, evaluated 3rd party components and vendors to position the enterprise for advanced capabilities.Conducted training for ~100 key service leads across all company business units, resulting in empowered customers and decreased customer issuesEstablished standardized support processes and user guides, enhancing customer experience and increasing customer satisfaction ratings.Developed engaging service newsletters and a vibrant community portal, elevating customer collaboration and engagement.

St. Louis, Mo, Us

Managed platform upgrade of internal systems with 3TB of business-critical data within deadlines and budget.Gathered and prepared business requirements, created project documentation, and mapped requirements for functional specifications.Executed user acceptance testing and quality assurance to ensure high-quality deliverables.Worked with technical delivery leads to process status reports for upper management including reporting for site performance and availability metrics.

St. Louis, Mo, Us

Chesterfield, Missouri, Us

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General